CRM & Sales · head to head
Copper vs Capsule
The short version
- Only Copper has a free tier, so it costs nothing to try first.
- Each has a real cost: Copper the Basic plan caps at 2,500 contacts and 25 companies, which is small for a CRM at $23 per user per month; Capsule the free plan is capped at 2 users, 250 contacts, 5 custom fields and a single pipeline
- They diverge on capability: Copper covers Gmail integration, Capsule covers Task management.
Where they differ
Only the attributes on which Copper and Capsule actually diverge.
Identical on both: pricing model (subscription), user rating (Not yet rated), category (CRM & Sales).
What each one covers
Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.
Only in Copper
- Gmail integration
- Pipeline management
- Email tracking
- Automation
- Gmail
- Google Calendar
- SOC2
Only in Capsule
- Task management
- Email sync
- Activity timeline
- Google Apps
- Ios support
- Android support
Both cover
- Contact management
- Deal tracking
- Slack
- Zapier
- GDPR
- Cloud deployment
- Web support
- English language support
What people use each for
The jobs each tool is most often brought in to do.
Copper
- CRM for teams working inside Google Workspacenot Capsule
- Pipeline and deal trackingnot Capsule
- Contact enrichment and activity capturenot Capsule
- Workflow automation on the higher tiersnot Capsule
Capsule
- Simple contact and pipeline CRM for a small teamnot Copper
- Tracking deals and follow-up tasksnot Copper
- Linking emails and notes to contact recordsnot Copper
- Multiple sales pipelines on the paid tiersnot Copper
Where each one falls short
Documented limitations, not opinions. Every one is a constraint you would hit in normal use.
Copper
- The Basic plan caps at 2,500 contacts and 25 companies, which is small for a CRM at $23 per user per month
- Professional at $59 per user per month still caps at 15,000 contacts and 50 companies
- Workflow automation, bulk email and reporting all require Professional
- Email sequences, custom reports and multi-currency are Business tier only at $99 per user per month
- The advertised prices are the annual rates; monthly billing runs from $29 to $134 per user
Capsule
- The free plan is capped at 2 users, 250 contacts, 5 custom fields and a single pipeline
- Contact ceilings gate every tier, from 30,000 on Starter to 120,000 on Advanced
- Per-user prices are not shown as figures on the pricing page, only as tier names
- Ultimate is quote-only
Pricing, plan by plan
Copper
Free- FreeFree
- Contact management
- Basic CRM
- Starter$25/month
- Everything in Free
- Pipeline management
- Professional$75/month
- Everything in Starter
- Automation
- Advanced reporting
Capsule
$19/month- Starter$19/month
- Contact management
- Task tracking
- Professional$39/month
- Everything in Starter
- Pipeline management
- Reporting
- Enterprise$99/month
- Everything in Professional
- Custom fields
- API access
Which should you pick?
Choose Copper if
- You need gmail integration.
- You want to start without paying.
- You also want pipeline management.
Choose Capsule if
- You need task management.
- You work on Web, Ios, Android.
- You also want email sync.
Questions people ask
- Is Copper or Capsule better?
- Neither clearly leads. Copper starts at Free and Capsule at $19/month, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
- Which is cheaper, Copper or Capsule?
- Copper has a free tier; the other does not. Paid plans start at Free for Copper and $19/month for Capsule.
- Does Copper or Capsule run on more platforms?
- Copper runs on Web. Capsule runs on Web, Ios, Android.
- Can I use Copper for free?
- Yes. Copper has a free tier, so you can try it without paying. Capsule starts at $19/month.
- What is Copper best used for?
- Copper is most often used for crm for teams working inside google workspace, pipeline and deal tracking, contact enrichment and activity capture, workflow automation on the higher tiers. Of those, crm for teams working inside google workspace and pipeline and deal tracking are not what Capsule is typically brought in for.
- What can Copper do that Capsule cannot?
- Copper covers Gmail integration, Pipeline management, Email tracking, Automation. Capsule covers Task management, Email sync, Activity timeline, Google Apps. Both handle Contact management, Deal tracking, Slack, Zapier.