Software · head to head
Copper vs Bitrix24
The short version
- Each has a real cost: Copper the Basic plan caps at 2,500 contacts and 25 companies, which is small for a CRM at $23 per user per month; Bitrix24 the free plan is limited to 2 users and 5 GB of storage
- They diverge on capability: Copper covers Gmail integration, Bitrix24 covers Sales pipeline.
Where they differ
Only the attributes on which Copper and Bitrix24 actually diverge.
Identical on both: starting price (Free), pricing model (subscription), free tier (Yes), user rating (Not yet rated), category (Unknown).
What each one covers
Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.
Only in Copper
- Gmail integration
- Deal tracking
- Pipeline management
- Email tracking
- Gmail
- Google Calendar
- SOC2
- English language support
Only in Bitrix24
- Sales pipeline
- Service desk
- Project management
- Chat
- Mobile app
- Google Apps
- Microsoft 365
- On-premise deployment
Both cover
- Contact management
- Automation
- Slack
- Zapier
- GDPR
- Cloud deployment
- Web support
What people use each for
The jobs each tool is most often brought in to do.
Copper
- CRM for teams working inside Google Workspacenot Bitrix24
- Pipeline and deal trackingnot Bitrix24
- Contact enrichment and activity capturenot Bitrix24
- Workflow automation on the higher tiersnot Bitrix24
Bitrix24
- CRM and sales pipeline management for a small businessnot Copper
- Team chat, tasks and project management in one suitenot Copper
- Telephony and email integrated with customer recordsnot Copper
- Document storage and collaborationnot Copper
- Workflow automation and HR records on the higher tiersnot Copper
Where each one falls short
Documented limitations, not opinions. Every one is a constraint you would hit in normal use.
Copper
- The Basic plan caps at 2,500 contacts and 25 companies, which is small for a CRM at $23 per user per month
- Professional at $59 per user per month still caps at 15,000 contacts and 50 companies
- Workflow automation, bulk email and reporting all require Professional
- Email sequences, custom reports and multi-currency are Business tier only at $99 per user per month
- The advertised prices are the annual rates; monthly billing runs from $29 to $134 per user
Bitrix24
- The free plan is limited to 2 users and 5 GB of storage
- Plans are flat-rate blocks with hard user ceilings, so exceeding 5, 50 or 100 users means jumping a tier rather than adding a seat
- Monthly billing is roughly 40 percent dearer than annual, at $69 against $49 on Basic
- Sales automation and invoicing need Standard at $99 a month, and workflow automation and HR need Professional at $199
- SOC compliance and the 99.95 percent SLA are Enterprise only, from $399 a month
Pricing, plan by plan
Copper
Free- FreeFree
- Contact management
- Basic CRM
- Starter$25/month
- Everything in Free
- Pipeline management
- Professional$75/month
- Everything in Starter
- Automation
- Advanced reporting
Bitrix24
Free- FreeFree
- Up to 12 users
- Basic CRM
- Chat
- Basic$39/month
- Everything in Free
- Sales automation
- Customer portal
- Standard$99/month
- Everything in Basic
- Advanced automation
- Custom fields
- Professional$199/month
- Everything in Standard
- Dedicated support
Which should you pick?
Choose Copper if
- You need gmail integration.
- You want to start without paying.
- You also want deal tracking.
Choose Bitrix24 if
- You need sales pipeline.
- You want to start without paying.
- You work on Web, Ios, Android.
- You also want service desk.
Questions people ask
- Is Copper or Bitrix24 better?
- Neither clearly leads. Copper starts at Free and Bitrix24 at Free, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
- Which is cheaper, Copper or Bitrix24?
- Copper starts at Free and Bitrix24 at Free.
- Does Copper or Bitrix24 run on more platforms?
- Copper runs on Web. Bitrix24 runs on Web, Ios, Android.
- Can I use Copper for free?
- Both have a free tier, so you can try either at no cost before committing.
- What is Copper best used for?
- Copper is most often used for crm for teams working inside google workspace, pipeline and deal tracking, contact enrichment and activity capture, workflow automation on the higher tiers. Of those, crm for teams working inside google workspace and pipeline and deal tracking are not what Bitrix24 is typically brought in for.
- What can Copper do that Bitrix24 cannot?
- Copper covers Gmail integration, Deal tracking, Pipeline management, Email tracking. Bitrix24 covers Sales pipeline, Service desk, Project management, Chat. Both handle Contact management, Automation, Slack, Zapier.