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Software · head to head

Chatwoot vs Murf

Chatwoot logo

Chatwoot

Software

Open-source customer engagement platform

From
Free
Rated
-
Full reviewWebsite
Murf logo

Murf

Software

Professional AI voiceovers in minutes

From
Free
Rated
-
Full reviewWebsite

The short version

  • Each has a real cost: Chatwoot free plan limited to 2 agents and 500 conversations per month; Murf sold directly by Murf Inc on AWS Marketplace (Murf Falcon Text to Speech API) at $0.00001 per character, about one cent per 1,000 characters, in USD
  • They diverge on capability: Chatwoot covers Live chat, Murf covers 120+ AI voices.

Where they differ

Only the attributes on which Chatwoot and Murf actually diverge.

Attributes where Chatwoot and Murf differ
AttributeChatwootMurf
Pricing modelUnknownfreemium
PlatformsWeb, Cloud, Self-hostedWeb, Api
Founded20172020

Identical on both: starting price (Free), free tier (Yes), user rating (Not yet rated), category (Unknown).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Chatwoot

  • Live chat
  • Email inbox
  • Social channels
  • Knowledge base
  • Chatbots
  • Reports
  • Slack
  • WhatsApp

Only in Murf

  • 120+ AI voices
  • 20+ languages
  • Voice customization
  • Video editor
  • API access
  • Canva integration
  • Api support

Both cover

  • Web support

What people use each for

The jobs each tool is most often brought in to do.

Chatwoot

  • Self-hosted supportnot Murf
  • Privacy-first chatnot Murf
  • Multi-channel supportnot Murf

Murf

  • ai tools managementnot Chatwoot
  • Workflow automationnot Chatwoot
  • Reportingnot Chatwoot

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Chatwoot

  • Free plan limited to 2 agents and 500 conversations per month
  • Self-hosted option requires managing infrastructure, updates, and external messaging costs
  • Smaller ecosystem and community compared to Zendesk or Intercom
  • AI features require credit consumption and additional configuration

Murf

  • Sold directly by Murf Inc on AWS Marketplace (Murf Falcon Text to Speech API) at $0.00001 per character, about one cent per 1,000 characters, in USD

Pricing, plan by plan

Chatwoot

Free
  • HackerFree
    • 2 agents
    • 500 conversations per month
    • 1 live chat channel
  • Startups$19/month
    • Unlimited agents
    • Unlimited conversations

Murf

Free
  • FreeFree
    • 10 minutes
    • All voices
  • Basic$19/month
    • 24 hours/year
    • Commercial rights
  • Pro$26/month
    • 48 hours/year
    • Voice cloning

Which should you pick?

Choose Chatwoot if

  • You need live chat.
  • You want to start without paying.
  • You work on Web, Cloud, Self-hosted.
  • You also want email inbox.
Chatwoot review

Choose Murf if

  • You need 120+ ai voices.
  • You want to start without paying.
  • You work on Web, Api.
  • You also want 20+ languages.
Murf review

Questions people ask

Is Chatwoot or Murf better?
Neither clearly leads. Chatwoot starts at Free and Murf at Free, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Chatwoot or Murf?
Chatwoot starts at Free and Murf at Free.
Does Chatwoot or Murf run on more platforms?
Chatwoot runs on Web, Cloud, Self-hosted. Murf runs on Web, Api.
Can I use Chatwoot for free?
Both have a free tier, so you can try either at no cost before committing.
What is Chatwoot best used for?
Chatwoot is most often used for self-hosted support, privacy-first chat, multi-channel support. Of those, self-hosted support and privacy-first chat are not what Murf is typically brought in for.
What can Chatwoot do that Murf cannot?
Chatwoot covers Live chat, Email inbox, Social channels, Knowledge base. Murf covers 120+ AI voices, 20+ languages, Voice customization, Video editor. Both handle Web support.

Answered from the vendors’ own pages

Chatwoot: Does Chatwoot offer a self-hosted option?

Yes. Chatwoot provides both cloud-hosted and self-hosted versions. Self-hosting is free with the open-source version, though you handle infrastructure, maintenance, and external messaging costs.

Source
Chatwoot: What communication channels does Chatwoot support?

Chatwoot supports email, live chat, WhatsApp, Facebook, Twitter, Instagram, and other social media channels consolidated into a single inbox.

Source
Chatwoot: Is there a free plan for Chatwoot?

Yes. Chatwoot offers a free Hacker plan supporting up to 2 agents, 500 conversations per month, and one live chat channel.

Source
Chatwoot: What AI features does Chatwoot include?

Chatwoot includes Captain AI agent for automated responses, Copilot for smart reply suggestions, and live translation features.

Source
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Related pages

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