Software · head to head
Capsule vs Bitrix24
The short version
- Only Bitrix24 has a free tier, so it costs nothing to try first.
- Each has a real cost: Capsule the free plan is capped at 2 users, 250 contacts, 5 custom fields and a single pipeline; Bitrix24 the free plan is limited to 2 users and 5 GB of storage
- They diverge on capability: Capsule covers Deal tracking, Bitrix24 covers Sales pipeline.
Where they differ
Only the attributes on which Capsule and Bitrix24 actually diverge.
Identical on both: pricing model (subscription), platforms (Web, Ios, Android), user rating (Not yet rated), category (Unknown).
What each one covers
Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.
Only in Capsule
- Deal tracking
- Task management
- Email sync
- Activity timeline
- English language support
Only in Bitrix24
- Sales pipeline
- Service desk
- Project management
- Chat
- Automation
- Mobile app
- Microsoft 365
- On-premise deployment
Both cover
- Contact management
- Slack
- Zapier
- Google Apps
- GDPR
- Cloud deployment
- Web support
- Ios support
- Android support
What people use each for
The jobs each tool is most often brought in to do.
Capsule
- Simple contact and pipeline CRM for a small teamnot Bitrix24
- Tracking deals and follow-up tasksnot Bitrix24
- Linking emails and notes to contact recordsnot Bitrix24
- Multiple sales pipelines on the paid tiersnot Bitrix24
Bitrix24
- CRM and sales pipeline management for a small businessnot Capsule
- Team chat, tasks and project management in one suitenot Capsule
- Telephony and email integrated with customer recordsnot Capsule
- Document storage and collaborationnot Capsule
- Workflow automation and HR records on the higher tiersnot Capsule
Where each one falls short
Documented limitations, not opinions. Every one is a constraint you would hit in normal use.
Capsule
- The free plan is capped at 2 users, 250 contacts, 5 custom fields and a single pipeline
- Contact ceilings gate every tier, from 30,000 on Starter to 120,000 on Advanced
- Per-user prices are not shown as figures on the pricing page, only as tier names
- Ultimate is quote-only
Bitrix24
- The free plan is limited to 2 users and 5 GB of storage
- Plans are flat-rate blocks with hard user ceilings, so exceeding 5, 50 or 100 users means jumping a tier rather than adding a seat
- Monthly billing is roughly 40 percent dearer than annual, at $69 against $49 on Basic
- Sales automation and invoicing need Standard at $99 a month, and workflow automation and HR need Professional at $199
- SOC compliance and the 99.95 percent SLA are Enterprise only, from $399 a month
Pricing, plan by plan
Capsule
$19/month- Starter$19/month
- Contact management
- Task tracking
- Professional$39/month
- Everything in Starter
- Pipeline management
- Reporting
- Enterprise$99/month
- Everything in Professional
- Custom fields
- API access
Bitrix24
Free- FreeFree
- Up to 12 users
- Basic CRM
- Chat
- Basic$39/month
- Everything in Free
- Sales automation
- Customer portal
- Standard$99/month
- Everything in Basic
- Advanced automation
- Custom fields
- Professional$199/month
- Everything in Standard
- Dedicated support
Which should you pick?
Choose Capsule if
- You need deal tracking.
- You work on Web, Ios, Android.
- You also want task management.
Choose Bitrix24 if
- You need sales pipeline.
- You want to start without paying.
- You work on Web, Ios, Android.
- You also want service desk.
Questions people ask
- Is Capsule or Bitrix24 better?
- Neither clearly leads. Capsule starts at $19/month and Bitrix24 at Free, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
- Which is cheaper, Capsule or Bitrix24?
- Bitrix24 has a free tier; the other does not. Paid plans start at $19/month for Capsule and Free for Bitrix24.
- Does Capsule or Bitrix24 run on more platforms?
- Both run on Web, Ios, Android, so platform support will not decide this one for you.
- Can I use Bitrix24 for free?
- Yes. Bitrix24 has a free tier, so you can try it without paying. Capsule starts at $19/month.
- What is Capsule best used for?
- Capsule is most often used for simple contact and pipeline crm for a small team, tracking deals and follow-up tasks, linking emails and notes to contact records, multiple sales pipelines on the paid tiers. Of those, simple contact and pipeline crm for a small team and tracking deals and follow-up tasks are not what Bitrix24 is typically brought in for.
- What can Capsule do that Bitrix24 cannot?
- Capsule covers Deal tracking, Task management, Email sync, Activity timeline. Bitrix24 covers Sales pipeline, Service desk, Project management, Chat. Both handle Contact management, Slack, Zapier, Google Apps.