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Software · head to head

Brown Paper Tickets vs Customer.io

B

Brown Paper Tickets

Software

The fair-trade ticketing company

From
Free
Rated
-
Full reviewWebsite
Customer.io logo

Customer.io

Software

Data-driven messaging for teams getting started, scaling and beyond

From
On request
Rated
-
Full reviewWebsite

The short version

  • Only Brown Paper Tickets has a free tier, so it costs nothing to try first.
  • Each has a real cost: Brown Paper Tickets fees are charged to ticket buyers rather than the organiser, at $1.49 plus 6.0% of the ticket price in USD; Customer.io essentials plan caps at 5,000 profiles (people and objects) and 1,000,000 monthly emails, with overages billed at $0.12 per 1,000 emails beyond that

Where they differ

Only the attributes on which Brown Paper Tickets and Customer.io actually diverge.

Attributes where Brown Paper Tickets and Customer.io differ
AttributeBrown Paper TicketsCustomer.io
Starting priceFreeOn request
Pricing modeltransactionsubscription
Free tierYesNo
PlatformsWeb, Ios, AndroidWeb
Founded2000Unknown

Identical on both: user rating (Not yet rated), category (Unknown).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Brown Paper Tickets

  • Ticketing
  • Will call
  • Seating charts
  • Reporting
  • Customer service
  • PayPal
  • Google Analytics
  • Mailchimp

Only in Customer.io

Nothing recorded that Brown Paper Tickets does not also cover.

What people use each for

The jobs each tool is most often brought in to do.

Brown Paper Tickets

  • Selling tickets for events, performances and workshopsnot Customer.io
  • Handling ticket distribution and door lists for independent organisersnot Customer.io

Customer.io

No use cases recorded yet. See the Customer.io review.

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Brown Paper Tickets

  • Fees are charged to ticket buyers rather than the organiser, at $1.49 plus 6.0% of the ticket price in USD
  • The 6.0% applies regardless of payment method, including when the organiser uses their own merchant account or PayPal
  • The flat component varies by currency, running from roughly $0.99 to $1.99 equivalent
  • Because the buyer pays, the advertised ticket price is not what the buyer is charged

Customer.io

  • Essentials plan caps at 5,000 profiles (people and objects) and 1,000,000 monthly emails, with overages billed at $0.12 per 1,000 emails beyond that
  • Standard and Premium tiers show custom pricing only, and Enterprise is negotiated rate, so three of the four published tiers require a sales conversation
  • Monthly plans accept credit card only; annual billing via invoice (ACH/wire) requires the annual commitment

Pricing, plan by plan

Brown Paper Tickets

Free
  • StandardFree
    • $0.99 + 5% per ticket
    • Free events free
    • All features

Customer.io

On request

No published plan breakdown. See the Customer.io review.

Which should you pick?

Choose Brown Paper Tickets if

  • You need ticketing.
  • You want to start without paying.
  • You work on Web, Ios, Android.
  • You also want will call.
Brown Paper Tickets review

Choose Customer.io if

Nothing in the data separates Customer.io from Brown Paper Tickets on the points above - pick on price and on how each one feels to use.

Customer.io review

Questions people ask

Is Brown Paper Tickets or Customer.io better?
Neither clearly leads. Brown Paper Tickets starts at Free and Customer.io at On request, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Brown Paper Tickets or Customer.io?
Brown Paper Tickets has a free tier; the other does not. Paid plans start at Free for Brown Paper Tickets and On request for Customer.io.
Does Brown Paper Tickets or Customer.io run on more platforms?
Brown Paper Tickets runs on Web, Ios, Android. Customer.io runs on Web.
Can I use Brown Paper Tickets for free?
Yes. Brown Paper Tickets has a free tier, so you can try it without paying. Customer.io starts at On request.
What is Brown Paper Tickets best used for?
Brown Paper Tickets is most often used for selling tickets for events, performances and workshops, handling ticket distribution and door lists for independent organisers. Of those, selling tickets for events, performances and workshops and handling ticket distribution and door lists for independent organisers are not what Customer.io is typically brought in for.
What can Brown Paper Tickets do that Customer.io cannot?
Brown Paper Tickets covers Ticketing, Will call, Seating charts, Reporting.
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