Softwr

Software · head to head

Arc Publishing vs Customer.io

Arc Publishing logo

Arc Publishing

Software

The enterprise publishing platform for news organizations

From
On request
Rated
-
Full reviewWebsite
Customer.io logo

Customer.io

Software

Data-driven messaging for teams getting started, scaling and beyond

From
On request
Rated
-
Full reviewWebsite

The short version

  • Each has a real cost: Arc Publishing now sold as Arc XP, and arcpublishing.com redirects there; Customer.io essentials plan caps at 5,000 profiles (people and objects) and 1,000,000 monthly emails, with overages billed at $0.12 per 1,000 emails beyond that

Where they differ

Only the attributes on which Arc Publishing and Customer.io actually diverge.

Attributes where Arc Publishing and Customer.io differ
AttributeArc PublishingCustomer.io
Pricing modelquotesubscription
PlatformsWeb, MobileWeb
Founded2016Unknown

Identical on both: starting price (On request), free tier (No), user rating (Not yet rated), category (Unknown).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Arc Publishing

  • Modular CMS
  • Content creation
  • Publishing workflow
  • Paywall management
  • Subscription billing
  • Analytics dashboard
  • API framework
  • Commerce integration

Only in Customer.io

Nothing recorded that Arc Publishing does not also cover.

What people use each for

The jobs each tool is most often brought in to do.

Arc Publishing

  • Content management for news and digital publishersnot Customer.io
  • Subscription and paywall managementnot Customer.io
  • Video publishing alongside articlesnot Customer.io
  • Multi-site delivery for broadcast and B2B publishersnot Customer.io

Customer.io

No use cases recorded yet. See the Customer.io review.

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Arc Publishing

  • Now sold as Arc XP, and arcpublishing.com redirects there
  • Pricing is not published
  • Built for media companies, so the editorial workflow assumptions do not suit a general business site

Customer.io

  • Essentials plan caps at 5,000 profiles (people and objects) and 1,000,000 monthly emails, with overages billed at $0.12 per 1,000 emails beyond that
  • Standard and Premium tiers show custom pricing only, and Enterprise is negotiated rate, so three of the four published tiers require a sales conversation
  • Monthly plans accept credit card only; annual billing via invoice (ACH/wire) requires the annual commitment

Pricing, plan by plan

Arc Publishing

On request
  • Enterprise$undefined/custom
    • Custom CMS
    • Paywall integration
    • Advanced analytics

Customer.io

On request

No published plan breakdown. See the Customer.io review.

Which should you pick?

Choose Arc Publishing if

  • You need modular cms.
  • You work on Web, Mobile.
  • You also want content creation.
Arc Publishing review

Choose Customer.io if

Nothing in the data separates Customer.io from Arc Publishing on the points above - pick on price and on how each one feels to use.

Customer.io review

Questions people ask

Is Arc Publishing or Customer.io better?
Neither clearly leads. Arc Publishing starts at On request and Customer.io at On request, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Arc Publishing or Customer.io?
Arc Publishing starts at On request and Customer.io at On request.
Does Arc Publishing or Customer.io run on more platforms?
Arc Publishing runs on Web, Mobile. Customer.io runs on Web.
What is Arc Publishing best used for?
Arc Publishing is most often used for content management for news and digital publishers, subscription and paywall management, video publishing alongside articles, multi-site delivery for broadcast and b2b publishers. Of those, content management for news and digital publishers and subscription and paywall management are not what Customer.io is typically brought in for.
What can Arc Publishing do that Customer.io cannot?
Arc Publishing covers Modular CMS, Content creation, Publishing workflow, Paywall management.
ShareXLinkedInRedditWhatsAppEmail

Related pages

More on Arc Publishing

More on Customer.io

Keep looking

Other head to heads