Customer Support · head to head
SupportBee vs HubSpot Service Hub
SupportBee
Customer Support
Simple email ticketing for small teams
- From
- $13/month
- Rated
- -
HubSpot Service Hub
Customer Support
Customer service software for scaling companies
- From
- Free
- Rated
- -
The short version
- Only HubSpot Service Hub has a free tier, so it costs nothing to try first.
- Each has a real cost: SupportBee email-only ticketing, no live chat, phone support, chatbots, or AI features; HubSpot Service Hub the free tier is capped at 2 users
- They diverge on capability: SupportBee covers Shared inbox, HubSpot Service Hub covers Ticketing.
Where they differ
Only the attributes on which SupportBee and HubSpot Service Hub actually diverge.
| Attribute | SupportBee | HubSpot Service Hub |
|---|---|---|
| Starting price | $13/month | Free |
| Pricing model | Unknown | subscription |
| Free tier | No | Yes |
| Platforms | Web, Mobile Browser | Web, Ios, Android |
| Founded | 2010 | 2006 |
Identical on both: user rating (Not yet rated), category (Customer Support).
What each one covers
Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.
Only in SupportBee
- Shared inbox
- Email ticketing
- Snippets
- Customer portal
- Reports
- Trello
- Asana
- Pipedrive
Only in HubSpot Service Hub
- Ticketing
- Customer feedback
- Live chat
- Conversational bots
- Reporting
- HubSpot CRM
- Zoom
- Microsoft Teams
Both cover
- Knowledge base
- Slack
- Web support
- Ios support
- Android support
What people use each for
The jobs each tool is most often brought in to do.
SupportBee
- Email supportnot HubSpot Service Hub
- Ticket managementnot HubSpot Service Hub
- Team collaborationnot HubSpot Service Hub
HubSpot Service Hub
- Shared inbox and ticketing for a support teamnot SupportBee
- Knowledge base and customer self-servicenot SupportBee
- Live chat and chatbots on a websitenot SupportBee
- Customer feedback surveys and CSATnot SupportBee
- Support reporting tied into the HubSpot CRMnot SupportBee
Where each one falls short
Documented limitations, not opinions. Every one is a constraint you would hit in normal use.
SupportBee
- Email-only ticketing, no live chat, phone support, chatbots, or AI features
- Basic reporting and analytics, lacking advanced dashboards and customizable metrics
- No SLA management capabilities
- Limited workflow customization compared to enterprise platforms
- No dedicated mobile app (web interface only)
- Confusing navigation and UI issues reported by some users
- Cannot select and snooze multiple emails at once
- Occasional performance delays
HubSpot Service Hub
- The free tier is capped at 2 users
- Professional carries a one-off onboarding fee of $1,500, and Enterprise $3,500, on top of the seat price
- Seats are $90 a month billed monthly against $100 billed annually on Professional, so the annual commitment is not the cheaper option per month
- AI features run on monthly credits, 500 on Starter and 3,000 on Professional, which do not roll over
- Extra credits cost $0.010 each once the monthly allocation is spent
Pricing, plan by plan
SupportBee
$13/month- Startup$13/month
- Unlimited tickets and inboxes
- Team inbox with ticket assignment
- Knowledge base integration (KBee)
- Enterprise$17/month
- All Startup features
- Advanced integrations
- Custom roles and permissions
HubSpot Service Hub
Free- FreeFree
- Ticketing
- Live chat
- Calling
- Starter$45/month
- Conversation routing
- Simple ticket automation
- Multiple currencies
- Professional$450/month
- Knowledge base
- Customer feedback
- Custom reporting
- Enterprise$1200/month
- Goals
- Conversation intelligence
- Custom objects
Which should you pick?
Choose SupportBee if
- You need shared inbox.
- You work on Web, Mobile Browser.
- You also want email ticketing.
Choose HubSpot Service Hub if
- You need ticketing.
- You want to start without paying.
- You work on Web, Ios, Android.
- You also want customer feedback.
Questions people ask
- Is SupportBee or HubSpot Service Hub better?
- Neither clearly leads. SupportBee starts at $13/month and HubSpot Service Hub at Free, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
- Which is cheaper, SupportBee or HubSpot Service Hub?
- HubSpot Service Hub has a free tier; the other does not. Paid plans start at $13/month for SupportBee and Free for HubSpot Service Hub.
- Does SupportBee or HubSpot Service Hub run on more platforms?
- SupportBee runs on Web, Mobile Browser. HubSpot Service Hub runs on Web, Ios, Android.
- Can I use HubSpot Service Hub for free?
- Yes. HubSpot Service Hub has a free tier, so you can try it without paying. SupportBee starts at $13/month.
- What is SupportBee best used for?
- SupportBee is most often used for email support, ticket management, team collaboration. Of those, email support and ticket management are not what HubSpot Service Hub is typically brought in for.
- What can SupportBee do that HubSpot Service Hub cannot?
- SupportBee covers Shared inbox, Email ticketing, Snippets, Customer portal. HubSpot Service Hub covers Ticketing, Customer feedback, Live chat, Conversational bots. Both handle Knowledge base, Slack, Web support, Ios support.
Answered from the vendors’ own pages
SupportBee: How much does SupportBee cost?
SupportBee offers Startup plan at $13/user/month and Enterprise at $17/user/month, both with unlimited tickets and inboxes. No per-ticket charges. A 14-day free trial is available with no credit card required.
SourceSupportBee: Does SupportBee offer live chat or phone support?
No. SupportBee focuses on email ticketing and does not include native live chat, phone support, chatbots, or AI features. It is designed for email-based customer support.
SourceSupportBee: What platforms can SupportBee run on?
SupportBee is a web-based platform accessible on desktop and mobile browsers. It does not offer a dedicated desktop or mobile app, but the web interface is responsive and works on phones. Integration with email clients is available.
SourceSupportBee: Does SupportBee integrate with Slack?
Yes. SupportBee integrates with Slack to send real-time notifications for new tickets, replies, assignments, and internal comments. Teams can configure which events trigger alerts and organize notifications into dedicated channels.
Source