Customer Support · head to head
SupportBee vs Gladly
SupportBee
Customer Support
Simple email ticketing for small teams
- From
- $13/month
- Rated
- -
The short version
- Each has a real cost: SupportBee email-only ticketing, no live chat, phone support, chatbots, or AI features; Gladly no pricing is published at any level, and the pricing page states no per agent cost, per conversation rate, minimum commitment or feature tiers
- They diverge on capability: SupportBee covers Shared inbox, Gladly covers Lifelong conversation.
Where they differ
Only the attributes on which SupportBee and Gladly actually diverge.
| Attribute | SupportBee | Gladly |
|---|---|---|
| Starting price | $13/month | $180/month |
| Pricing model | Unknown | subscription |
| Platforms | Web, Mobile Browser | Web, Ios, Android |
| Founded | 2010 | 2014 |
Identical on both: free tier (No), user rating (Not yet rated), category (Customer Support).
What each one covers
Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.
Only in SupportBee
- Shared inbox
- Email ticketing
- Snippets
- Customer portal
- Reports
- Slack
- Trello
- Asana
Only in Gladly
- Lifelong conversation
- Omnichannel support
- Customer timeline
- Task management
- IVR
- Shopify
- Salesforce
- Magento
Both cover
- Knowledge base
- Web support
- Ios support
- Android support
What people use each for
The jobs each tool is most often brought in to do.
SupportBee
- Email supportnot Gladly
- Ticket managementnot Gladly
- Team collaborationnot Gladly
Gladly
- Customer service built around a single customer record rather than ticketsnot SupportBee
- Handling support conversations across voice, messaging and emailnot SupportBee
Where each one falls short
Documented limitations, not opinions. Every one is a constraint you would hit in normal use.
SupportBee
- Email-only ticketing, no live chat, phone support, chatbots, or AI features
- Basic reporting and analytics, lacking advanced dashboards and customizable metrics
- No SLA management capabilities
- Limited workflow customization compared to enterprise platforms
- No dedicated mobile app (web interface only)
- Confusing navigation and UI issues reported by some users
- Cannot select and snooze multiple emails at once
- Occasional performance delays
Gladly
- No pricing is published at any level, and the pricing page states no per agent cost, per conversation rate, minimum commitment or feature tiers
- The pricing page presents outcome statistics in place of any cost information
- Every route to a figure goes through a demo or sales conversation
Pricing, plan by plan
SupportBee
$13/month- Startup$13/month
- Unlimited tickets and inboxes
- Team inbox with ticket assignment
- Knowledge base integration (KBee)
- Enterprise$17/month
- All Startup features
- Advanced integrations
- Custom roles and permissions
Gladly
$180/month- Hero$180/month
- All channels
- Customer timeline
- Knowledge base
- Superhero$210/month
- Everything in Hero
- Custom reporting
- Advanced rules
Which should you pick?
Choose SupportBee if
- You need shared inbox.
- You work on Web, Mobile Browser.
- You also want email ticketing.
Choose Gladly if
- You need lifelong conversation.
- You work on Web, Ios, Android.
- You also want omnichannel support.
Questions people ask
- Is SupportBee or Gladly better?
- Neither clearly leads. SupportBee starts at $13/month and Gladly at $180/month, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
- Which is cheaper, SupportBee or Gladly?
- SupportBee starts at $13/month and Gladly at $180/month.
- Does SupportBee or Gladly run on more platforms?
- SupportBee runs on Web, Mobile Browser. Gladly runs on Web, Ios, Android.
- What is SupportBee best used for?
- SupportBee is most often used for email support, ticket management, team collaboration. Of those, email support and ticket management are not what Gladly is typically brought in for.
- What can SupportBee do that Gladly cannot?
- SupportBee covers Shared inbox, Email ticketing, Snippets, Customer portal. Gladly covers Lifelong conversation, Omnichannel support, Customer timeline, Task management. Both handle Knowledge base, Web support, Ios support, Android support.
Answered from the vendors’ own pages
SupportBee: How much does SupportBee cost?
SupportBee offers Startup plan at $13/user/month and Enterprise at $17/user/month, both with unlimited tickets and inboxes. No per-ticket charges. A 14-day free trial is available with no credit card required.
SourceSupportBee: Does SupportBee offer live chat or phone support?
No. SupportBee focuses on email ticketing and does not include native live chat, phone support, chatbots, or AI features. It is designed for email-based customer support.
SourceSupportBee: What platforms can SupportBee run on?
SupportBee is a web-based platform accessible on desktop and mobile browsers. It does not offer a dedicated desktop or mobile app, but the web interface is responsive and works on phones. Integration with email clients is available.
SourceSupportBee: Does SupportBee integrate with Slack?
Yes. SupportBee integrates with Slack to send real-time notifications for new tickets, replies, assignments, and internal comments. Teams can configure which events trigger alerts and organize notifications into dedicated channels.
Source