Software · head to head
SupportBee vs DelightChat
The short version
- Each has a real cost: SupportBee email-only ticketing, no live chat, phone support, chatbots, or AI features; DelightChat startup plan at $29/month has limited features compared to competitors
- They diverge on capability: SupportBee covers Shared inbox, DelightChat covers Unified inbox.
Where they differ
Only the attributes on which SupportBee and DelightChat actually diverge.
| Attribute | SupportBee | DelightChat |
|---|---|---|
| Starting price | $13/month | $29/month |
| Platforms | Web, Mobile Browser | Web, Ios, Android |
| Founded | 2010 | 2020 |
Identical on both: pricing model (Unknown), free tier (No), user rating (Not yet rated), category (Unknown).
What each one covers
Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.
Only in SupportBee
- Shared inbox
- Email ticketing
- Snippets
- Customer portal
- Knowledge base
- Reports
- Slack
- Trello
Only in DelightChat
- Unified inbox
- WhatsApp integration
- Instagram DM
- Facebook Messenger
- Order management
- Shopify
- WooCommerce
Both cover
- SSL
- Web support
- Ios support
- Android support
What people use each for
The jobs each tool is most often brought in to do.
SupportBee
- Email supportnot DelightChat
- Ticket managementnot DelightChat
- Team collaborationnot DelightChat
DelightChat
- E-commerce supportnot SupportBee
- WhatsApp marketingnot SupportBee
- Order inquiriesnot SupportBee
- Social commercenot SupportBee
Where each one falls short
Documented limitations, not opinions. Every one is a constraint you would hit in normal use.
SupportBee
- Email-only ticketing, no live chat, phone support, chatbots, or AI features
- Basic reporting and analytics, lacking advanced dashboards and customizable metrics
- No SLA management capabilities
- Limited workflow customization compared to enterprise platforms
- No dedicated mobile app (web interface only)
- Confusing navigation and UI issues reported by some users
- Cannot select and snooze multiple emails at once
- Occasional performance delays
DelightChat
- Startup plan at $29/month has limited features compared to competitors
- WhatsApp integration requires the official WhatsApp Business API approval process
- Limited customization options for workflow automation compared to enterprise alternatives
Pricing, plan by plan
SupportBee
$13/month- Startup$13/month
- Unlimited tickets and inboxes
- Team inbox with ticket assignment
- Knowledge base integration (KBee)
- Enterprise$17/month
- All Startup features
- Advanced integrations
- Custom roles and permissions
DelightChat
$29/month- Startup$29/month
- Scale$99/month
- Growth$299/month
Which should you pick?
Choose SupportBee if
- You need shared inbox.
- You work on Web, Mobile Browser.
- You also want email ticketing.
Choose DelightChat if
- You need unified inbox.
- You work on Web, Ios, Android.
- You also want whatsapp integration.
Questions people ask
- Is SupportBee or DelightChat better?
- Neither clearly leads. SupportBee starts at $13/month and DelightChat at $29/month, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
- Which is cheaper, SupportBee or DelightChat?
- SupportBee starts at $13/month and DelightChat at $29/month.
- Does SupportBee or DelightChat run on more platforms?
- SupportBee runs on Web, Mobile Browser. DelightChat runs on Web, Ios, Android.
- What is SupportBee best used for?
- SupportBee is most often used for email support, ticket management, team collaboration. Of those, email support and ticket management are not what DelightChat is typically brought in for.
- What can SupportBee do that DelightChat cannot?
- SupportBee covers Shared inbox, Email ticketing, Snippets, Customer portal. DelightChat covers Unified inbox, WhatsApp integration, Instagram DM, Facebook Messenger. Both handle SSL, Web support, Ios support, Android support.
Answered from the vendors’ own pages
SupportBee: How much does SupportBee cost?
SupportBee offers Startup plan at $13/user/month and Enterprise at $17/user/month, both with unlimited tickets and inboxes. No per-ticket charges. A 14-day free trial is available with no credit card required.
SourceDelightChat: What channels does DelightChat support for customer communication?
DelightChat unifies WhatsApp, Instagram DMs, Facebook Messenger, email, and live website chat into a single inbox for managing customer conversations.
SourceSupportBee: Does SupportBee offer live chat or phone support?
No. SupportBee focuses on email ticketing and does not include native live chat, phone support, chatbots, or AI features. It is designed for email-based customer support.
SourceDelightChat: Does DelightChat work with Shopify?
Yes, DelightChat has deep Shopify integration allowing you to view and modify order data while responding to customers, with automatic contact creation for new orders.
SourceSupportBee: What platforms can SupportBee run on?
SupportBee is a web-based platform accessible on desktop and mobile browsers. It does not offer a dedicated desktop or mobile app, but the web interface is responsive and works on phones. Integration with email clients is available.
SourceDelightChat: Does DelightChat include WhatsApp marketing beyond support?
Yes, DelightChat includes a WhatsApp Marketing suite for sending broadcasts, automating abandoned cart recovery, and sending order tracking notifications.
SourceSupportBee: Does SupportBee integrate with Slack?
Yes. SupportBee integrates with Slack to send real-time notifications for new tickets, replies, assignments, and internal comments. Teams can configure which events trigger alerts and organize notifications into dedicated channels.
Source