Customer Support · head to head
SupportBee vs Customerly
SupportBee
Customer Support
Simple email ticketing for small teams
- From
- $13/month
- Rated
- -
Customerly
Customer Support
Customer service suite with live chat and automation
- From
- Free
- Rated
- -
The short version
- Only Customerly has a free tier, so it costs nothing to try first.
- Each has a real cost: SupportBee email-only ticketing, no live chat, phone support, chatbots, or AI features; Customerly usage-based pricing of 0.50 EUR per conversation can become expensive at scale
- They diverge on capability: SupportBee covers Shared inbox, Customerly covers Live chat.
Where they differ
Only the attributes on which SupportBee and Customerly actually diverge.
| Attribute | SupportBee | Customerly |
|---|---|---|
| Starting price | $13/month | Free |
| Pricing model | Unknown | subscription |
| Free tier | No | Yes |
| Platforms | Web, Mobile Browser | Web, Ios, Android |
| Founded | 2010 | 2015 |
Identical on both: user rating (Not yet rated), category (Customer Support).
What each one covers
Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.
Only in SupportBee
- Shared inbox
- Email ticketing
- Snippets
- Customer portal
- Knowledge base
- Reports
- Trello
- Asana
Only in Customerly
- Live chat
- Email marketing
- Customer surveys
- Help center
- Automation
- Video chat
- WordPress
- Shopify
Both cover
- Slack
- Zapier
- SSL
- 2FA
- Web support
- Ios support
- Android support
What people use each for
The jobs each tool is most often brought in to do.
SupportBee
- Email supportnot Customerly
- Ticket managementnot Customerly
- Team collaborationnot Customerly
Customerly
- Customer supportnot SupportBee
- Lead generationnot SupportBee
- Email marketingnot SupportBee
- Customer feedbacknot SupportBee
Where each one falls short
Documented limitations, not opinions. Every one is a constraint you would hit in normal use.
SupportBee
- Email-only ticketing, no live chat, phone support, chatbots, or AI features
- Basic reporting and analytics, lacking advanced dashboards and customizable metrics
- No SLA management capabilities
- Limited workflow customization compared to enterprise platforms
- No dedicated mobile app (web interface only)
- Confusing navigation and UI issues reported by some users
- Cannot select and snooze multiple emails at once
- Occasional performance delays
Customerly
- Usage-based pricing of 0.50 EUR per conversation can become expensive at scale
- Limited to 11-50 employees according to company size metrics
Pricing, plan by plan
SupportBee
$13/month- Startup$13/month
- Unlimited tickets and inboxes
- Team inbox with ticket assignment
- Knowledge base integration (KBee)
- Enterprise$17/month
- All Startup features
- Advanced integrations
- Custom roles and permissions
Customerly
Free- FreeFree
- 2 teammates
- Live chat
- Basic surveys
- Essential$9/month
- Unlimited chat
- Help center
- Automation
- Startup$29/month
- Video chat
- Funnels
- Priority support
- Pro$79/month
- White label
- Advanced analytics
- API access
Which should you pick?
Choose SupportBee if
- You need shared inbox.
- You work on Web, Mobile Browser.
- You also want email ticketing.
Choose Customerly if
- You need live chat.
- You want to start without paying.
- You work on Web, Ios, Android.
- You also want email marketing.
Questions people ask
- Is SupportBee or Customerly better?
- Neither clearly leads. SupportBee starts at $13/month and Customerly at Free, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
- Which is cheaper, SupportBee or Customerly?
- Customerly has a free tier; the other does not. Paid plans start at $13/month for SupportBee and Free for Customerly.
- Does SupportBee or Customerly run on more platforms?
- SupportBee runs on Web, Mobile Browser. Customerly runs on Web, Ios, Android.
- Can I use Customerly for free?
- Yes. Customerly has a free tier, so you can try it without paying. SupportBee starts at $13/month.
- What is SupportBee best used for?
- SupportBee is most often used for email support, ticket management, team collaboration. Of those, email support and ticket management are not what Customerly is typically brought in for.
- What can SupportBee do that Customerly cannot?
- SupportBee covers Shared inbox, Email ticketing, Snippets, Customer portal. Customerly covers Live chat, Email marketing, Customer surveys, Help center. Both handle Slack, Zapier, SSL, 2FA.
Answered from the vendors’ own pages
SupportBee: How much does SupportBee cost?
SupportBee offers Startup plan at $13/user/month and Enterprise at $17/user/month, both with unlimited tickets and inboxes. No per-ticket charges. A 14-day free trial is available with no credit card required.
SourceCustomerly: Where is Customerly's data stored?
All data is stored exclusively in the EU, providing GDPR compliance and data residency in European servers.
SourceSupportBee: Does SupportBee offer live chat or phone support?
No. SupportBee focuses on email ticketing and does not include native live chat, phone support, chatbots, or AI features. It is designed for email-based customer support.
SourceCustomerly: What messaging channels does Customerly support?
Customerly integrates live chat, email, WhatsApp, Facebook Messenger, Instagram DMs, and mobile apps into a single unified inbox for managing customer conversations.
SourceSupportBee: What platforms can SupportBee run on?
SupportBee is a web-based platform accessible on desktop and mobile browsers. It does not offer a dedicated desktop or mobile app, but the web interface is responsive and works on phones. Integration with email clients is available.
SourceCustomerly: How much of customer support can Customerly automate?
Customerly's AI assistant (Aura) handles up to 60 percent of customer conversations automatically, with the platform designed to handle 71 percent of support volume through automation.
SourceSupportBee: Does SupportBee integrate with Slack?
Yes. SupportBee integrates with Slack to send real-time notifications for new tickets, replies, assignments, and internal comments. Teams can configure which events trigger alerts and organize notifications into dedicated channels.
Source