RingCentral Contact Center vs Customerly
A comprehensive head-to-head comparison of two leading customer support solutions in 2026. Compare features, pricing, ratings, and more to find the right fit.
Quick Verdict
Choose RingCentral Contact Center if you need Omnichannel routing and prefer comprehensive paid features. Choose Customerly if you prioritize Live chat and want a free tier to start. Customerly has a higher user rating (4.6 vs 4.2).
RingCentral Contact Center vs Customerly: At a Glance
| Criteria | RingCentral Contact Center | Customerly |
|---|---|---|
| User Rating | 4.2 | 4.6 |
| Pricing | Contact for pricing | Free |
| Pricing Model | per-agent | per-user |
| Free Plan | ||
| Platforms | Web, Desktop, Ios, Android | Web, Ios, Android |
| Category | Customer Support | Customer Support |
| Founded | 1999 | 2017 |
Feature Comparison: RingCentral Contact Center vs Customerly
| Feature | RingCentral Contact Center | Customerly |
|---|---|---|
| Omnichannel routing | ||
| IVR | ||
| WFM | ||
| Quality management | ||
| Speech analytics | ||
| AI capabilities | ||
| Salesforce | ||
| ServiceNow | ||
| Microsoft Teams | ||
| Zendesk | ||
| HubSpot | ||
| SOC2 | ||
| HIPAA | ||
| GDPR | ||
| PCI DSS | ||
| Live chat | ||
| Email marketing | ||
| Customer surveys | ||
| Help center | ||
| Automation | ||
| Video chat | ||
| Slack | ||
| WordPress | ||
| Shopify | ||
| Zapier | ||
| Segment | ||
| SSL | ||
| 2FA | ||
| Web support |
RingCentral Contact Center vs Customerly: Pricing Breakdown
RingCentral Contact Center Pricing
Model: per-agent
- Voice
- Digital
- IVR
- Reporting
- Essentials + WFM
- Quality management
- Standard + AI
- Speech analytics
Customerly Pricing
Model: per-user
- 2 teammates
- Live chat
- Basic surveys
- Unlimited chat
- Help center
- Automation
- Video chat
- Funnels
- Priority support
- White label
- Advanced analytics
- API access
Pros and Cons
RingCentral Contact Center
Pros
- Highly rated by users (4.2/5)
- Available on 4 platforms (Web, Desktop, Ios, Android)
- Rich feature set with 15+ capabilities
- Strong Omnichannel routing functionality
- Strong IVR functionality
Cons
- No free plan available
- May require time to learn advanced features
Customerly
Pros
- Highly rated by users (4.6/5)
- Free plan available to get started
- Available on 3 platforms (Web, Ios, Android)
- Rich feature set with 15+ capabilities
- Strong Live chat functionality
- Strong Email marketing functionality
Cons
- May require time to learn advanced features
Who Should Use RingCentral Contact Center vs Customerly?
Choose RingCentral Contact Center if you:
- Need Omnichannel routing
- Have a budget of Contact for pricing+
- Work primarily on Web and Desktop
- Value IVR
Choose Customerly if you:
- Need Live chat
- Want to start for free
- Work primarily on Web and Ios
- Value Email marketing
Frequently Asked Questions: RingCentral Contact Center vs Customerly
Is RingCentral Contact Center better than Customerly?
It depends on your needs. RingCentral Contact Center has a 4.2/5 user rating while Customerly has 4.6/5. RingCentral Contact Center excels in Omnichannel routing and IVR, while Customerly stands out with Live chat and Email marketing. Consider your budget (Contact for pricing vs Free), platform needs, and specific feature requirements.
Which is cheaper, RingCentral Contact Center or Customerly?
RingCentral Contact Center starts at Contact for pricing. Customerly offers a free plan and starts at Free. Customerly has a clear pricing advantage with its free tier.
Can I use RingCentral Contact Center and Customerly together?
While both are customer support tools, some teams use complementary software together. Check each product's API and integration capabilities for compatibility. However, most users find that one solution covers their core customer support needs.
What are the main differences between RingCentral Contact Center and Customerly?
The key differences include: pricing model (per-agent vs per-user), platform support (Web, Desktop, Ios, Android vs Web, Ios, Android), and feature focus. RingCentral Contact Center emphasizes Omnichannel routing, IVR, WFM while Customerly focuses on Live chat, Email marketing, Customer surveys. User ratings differ slightly: 4.2 vs 4.6 out of 5.
Ready to choose?
Explore detailed reviews, user ratings, and pricing for both RingCentral Contact Center and Customerly.