Software · head to head
RingCentral Contact Center vs Customerly
RingCentral Contact Center
Software
Intelligent, connected, omnichannel contact center
- From
- On request
- Rated
- -
Customerly
Software
Customer service suite with live chat and automation
- From
- Free
- Rated
- -
The short version
- Only Customerly has a free tier, so it costs nothing to try first.
- They diverge on capability: RingCentral Contact Center covers Omnichannel routing, Customerly covers Live chat.
Where they differ
Only the attributes on which RingCentral Contact Center and Customerly actually diverge.
| Attribute | RingCentral Contact Center | Customerly |
|---|---|---|
| Starting price | On request | Free |
| Free tier | No | Yes |
| Platforms | Web, Desktop, Ios, Android | Web, Ios, Android |
| Founded | 1999 | 2015 |
Identical on both: pricing model (subscription), user rating (Not yet rated), category (Unknown).
What each one covers
Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.
Only in RingCentral Contact Center
- Omnichannel routing
- IVR
- WFM
- Quality management
- Speech analytics
- AI capabilities
- Salesforce
- ServiceNow
Only in Customerly
- Live chat
- Email marketing
- Customer surveys
- Help center
- Automation
- Video chat
- Slack
- WordPress
Both cover
- GDPR
- Web support
- Ios support
- Android support
What people use each for
The jobs each tool is most often brought in to do.
RingCentral Contact Center
- Unified communicationsnot Customerly
- Contact centernot Customerly
- Customer experiencenot Customerly
Customerly
- Customer supportnot RingCentral Contact Center
- Lead generationnot RingCentral Contact Center
- Email marketingnot RingCentral Contact Center
- Customer feedbacknot RingCentral Contact Center
Where each one falls short
Documented limitations, not opinions. Every one is a constraint you would hit in normal use.
RingCentral Contact Center
Nothing recorded yet. See the RingCentral Contact Center review.
Customerly
- Usage-based pricing of 0.50 EUR per conversation can become expensive at scale
- Limited to 11-50 employees according to company size metrics
Pricing, plan by plan
RingCentral Contact Center
On request- Essentials$undefined/month
- Voice
- Digital
- IVR
- Standard$undefined/month
- Essentials + WFM
- Quality management
- Premium$undefined/month
- Standard + AI
- Speech analytics
Customerly
Free- FreeFree
- 2 teammates
- Live chat
- Basic surveys
- Essential$9/month
- Unlimited chat
- Help center
- Automation
- Startup$29/month
- Video chat
- Funnels
- Priority support
- Pro$79/month
- White label
- Advanced analytics
- API access
Which should you pick?
Choose RingCentral Contact Center if
- You need omnichannel routing.
- You work on Web, Desktop, Ios, Android.
- You also want ivr.
Choose Customerly if
- You need live chat.
- You want to start without paying.
- You work on Web, Ios, Android.
- You also want email marketing.
Questions people ask
- Is RingCentral Contact Center or Customerly better?
- Neither clearly leads. RingCentral Contact Center starts at On request and Customerly at Free, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
- Which is cheaper, RingCentral Contact Center or Customerly?
- Customerly has a free tier; the other does not. Paid plans start at On request for RingCentral Contact Center and Free for Customerly.
- Does RingCentral Contact Center or Customerly run on more platforms?
- RingCentral Contact Center runs on Web, Desktop, Ios, Android. Customerly runs on Web, Ios, Android.
- Can I use Customerly for free?
- Yes. Customerly has a free tier, so you can try it without paying. RingCentral Contact Center starts at On request.
- What is RingCentral Contact Center best used for?
- RingCentral Contact Center is most often used for unified communications, contact center, customer experience. Of those, unified communications and contact center are not what Customerly is typically brought in for.
- What can RingCentral Contact Center do that Customerly cannot?
- RingCentral Contact Center covers Omnichannel routing, IVR, WFM, Quality management. Customerly covers Live chat, Email marketing, Customer surveys, Help center. Both handle GDPR, Web support, Ios support, Android support.
Answered from the vendors’ own pages
Customerly: Where is Customerly's data stored?
All data is stored exclusively in the EU, providing GDPR compliance and data residency in European servers.
SourceCustomerly: What messaging channels does Customerly support?
Customerly integrates live chat, email, WhatsApp, Facebook Messenger, Instagram DMs, and mobile apps into a single unified inbox for managing customer conversations.
SourceCustomerly: How much of customer support can Customerly automate?
Customerly's AI assistant (Aura) handles up to 60 percent of customer conversations automatically, with the platform designed to handle 71 percent of support volume through automation.
Source