Software · head to head
RingCentral Contact Center vs Chatwoot
RingCentral Contact Center
Software
Intelligent, connected, omnichannel contact center
- From
- On request
- Rated
- -
The short version
- Only Chatwoot has a free tier, so it costs nothing to try first.
- They diverge on capability: RingCentral Contact Center covers Omnichannel routing, Chatwoot covers Live chat.
Where they differ
Only the attributes on which RingCentral Contact Center and Chatwoot actually diverge.
| Attribute | RingCentral Contact Center | Chatwoot |
|---|---|---|
| Starting price | On request | Free |
| Pricing model | subscription | Unknown |
| Free tier | No | Yes |
| Platforms | Web, Desktop, Ios, Android | Web, Cloud, Self-hosted |
| Founded | 1999 | 2017 |
Identical on both: user rating (Not yet rated), category (Unknown).
What each one covers
Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.
Only in RingCentral Contact Center
- Omnichannel routing
- IVR
- WFM
- Quality management
- Speech analytics
- AI capabilities
- Salesforce
- ServiceNow
Only in Chatwoot
- Live chat
- Email inbox
- Social channels
- Knowledge base
- Chatbots
- Reports
- Slack
Both cover
- GDPR
- Web support
- Ios support
- Android support
What people use each for
The jobs each tool is most often brought in to do.
RingCentral Contact Center
- Unified communicationsnot Chatwoot
- Contact centernot Chatwoot
- Customer experiencenot Chatwoot
Chatwoot
- Self-hosted supportnot RingCentral Contact Center
- Privacy-first chatnot RingCentral Contact Center
- Multi-channel supportnot RingCentral Contact Center
Where each one falls short
Documented limitations, not opinions. Every one is a constraint you would hit in normal use.
RingCentral Contact Center
Nothing recorded yet. See the RingCentral Contact Center review.
Chatwoot
- Free plan limited to 2 agents and 500 conversations per month
- Self-hosted option requires managing infrastructure, updates, and external messaging costs
- Smaller ecosystem and community compared to Zendesk or Intercom
- AI features require credit consumption and additional configuration
Pricing, plan by plan
RingCentral Contact Center
On request- Essentials$undefined/month
- Voice
- Digital
- IVR
- Standard$undefined/month
- Essentials + WFM
- Quality management
- Premium$undefined/month
- Standard + AI
- Speech analytics
Chatwoot
Free- HackerFree
- 2 agents
- 500 conversations per month
- 1 live chat channel
- Startups$19/month
- Unlimited agents
- Unlimited conversations
Which should you pick?
Choose RingCentral Contact Center if
- You need omnichannel routing.
- You work on Web, Desktop, Ios, Android.
- You also want ivr.
Choose Chatwoot if
- You need live chat.
- You want to start without paying.
- You work on Web, Cloud, Self-hosted.
- You also want email inbox.
Questions people ask
- Is RingCentral Contact Center or Chatwoot better?
- Neither clearly leads. RingCentral Contact Center starts at On request and Chatwoot at Free, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
- Which is cheaper, RingCentral Contact Center or Chatwoot?
- Chatwoot has a free tier; the other does not. Paid plans start at On request for RingCentral Contact Center and Free for Chatwoot.
- Does RingCentral Contact Center or Chatwoot run on more platforms?
- RingCentral Contact Center runs on Web, Desktop, Ios, Android. Chatwoot runs on Web, Cloud, Self-hosted.
- Can I use Chatwoot for free?
- Yes. Chatwoot has a free tier, so you can try it without paying. RingCentral Contact Center starts at On request.
- What is RingCentral Contact Center best used for?
- RingCentral Contact Center is most often used for unified communications, contact center, customer experience. Of those, unified communications and contact center are not what Chatwoot is typically brought in for.
- What can RingCentral Contact Center do that Chatwoot cannot?
- RingCentral Contact Center covers Omnichannel routing, IVR, WFM, Quality management. Chatwoot covers Live chat, Email inbox, Social channels, Knowledge base. Both handle GDPR, Web support, Ios support, Android support.
Answered from the vendors’ own pages
Chatwoot: Does Chatwoot offer a self-hosted option?
Yes. Chatwoot provides both cloud-hosted and self-hosted versions. Self-hosting is free with the open-source version, though you handle infrastructure, maintenance, and external messaging costs.
SourceChatwoot: What communication channels does Chatwoot support?
Chatwoot supports email, live chat, WhatsApp, Facebook, Twitter, Instagram, and other social media channels consolidated into a single inbox.
SourceChatwoot: Is there a free plan for Chatwoot?
Yes. Chatwoot offers a free Hacker plan supporting up to 2 agents, 500 conversations per month, and one live chat channel.
SourceChatwoot: What AI features does Chatwoot include?
Chatwoot includes Captain AI agent for automated responses, Copilot for smart reply suggestions, and live translation features.
Source