Software · head to head
RingCentral Contact Center vs Amazon Connect
RingCentral Contact Center
Software
Intelligent, connected, omnichannel contact center
- From
- On request
- Rated
- -
The short version
- Only Amazon Connect has a free tier, so it costs nothing to try first.
- They diverge on capability: RingCentral Contact Center covers Omnichannel routing, Amazon Connect covers Voice.
Where they differ
Only the attributes on which RingCentral Contact Center and Amazon Connect actually diverge.
| Attribute | RingCentral Contact Center | Amazon Connect |
|---|---|---|
| Starting price | On request | Free |
| Pricing model | subscription | usage-based |
| Free tier | No | Yes |
| Platforms | Web, Desktop, Ios, Android | Web |
| Founded | 1999 | 2006 |
Identical on both: user rating (Not yet rated), category (Unknown).
What each one covers
Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.
Only in RingCentral Contact Center
- Omnichannel routing
- IVR
- WFM
- Quality management
- Speech analytics
- AI capabilities
- Microsoft Teams
- HubSpot
Only in Amazon Connect
- Voice
- Chat
- Tasks
- ML-powered analytics
- Contact Lens
- Outbound campaigns
- Forecasting
- SAP
Both cover
- Salesforce
- ServiceNow
- Zendesk
- SOC2
- HIPAA
- PCI DSS
- Web support
What people use each for
The jobs each tool is most often brought in to do.
RingCentral Contact Center
- Unified communicationsnot Amazon Connect
- Contact centernot Amazon Connect
- Customer experiencenot Amazon Connect
Amazon Connect
- Cloud contact centre with no per-seat licencenot RingCentral Contact Center
- Voice, chat, email and SMS in one queuenot RingCentral Contact Center
- Conversational analytics and agent assistnot RingCentral Contact Center
- Outbound campaigns and automated contactnot RingCentral Contact Center
- Workforce scheduling for contact centre agentsnot RingCentral Contact Center
Where each one falls short
Documented limitations, not opinions. Every one is a constraint you would hit in normal use.
RingCentral Contact Center
Nothing recorded yet. See the RingCentral Contact Center review.
Amazon Connect
- Telephony is charged separately from the platform, so the $0.038 per minute voice rate is not the whole cost of a call
- Every channel is metered individually: $0.010 per chat message, $0.080 per email and $0.014 per SMS
- Rates vary by region and by third-party provider, so a published figure is indicative rather than final
- Cost tracks contact volume, which makes forecasting hard for a queue with seasonal peaks
Pricing, plan by plan
RingCentral Contact Center
On request- Essentials$undefined/month
- Voice
- Digital
- IVR
- Standard$undefined/month
- Essentials + WFM
- Quality management
- Premium$undefined/month
- Standard + AI
- Speech analytics
Amazon Connect
Free- Pay-as-you-go$0.018/minute
- Voice minutes
- Free tier available
- No upfront costs
Which should you pick?
Choose RingCentral Contact Center if
- You need omnichannel routing.
- You work on Web, Desktop, Ios, Android.
- You also want ivr.
Choose Amazon Connect if
- You need voice.
- You want to start without paying.
- You also want chat.
Questions people ask
- Is RingCentral Contact Center or Amazon Connect better?
- Neither clearly leads. RingCentral Contact Center starts at On request and Amazon Connect at Free, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
- Which is cheaper, RingCentral Contact Center or Amazon Connect?
- Amazon Connect has a free tier; the other does not. Paid plans start at On request for RingCentral Contact Center and Free for Amazon Connect.
- Does RingCentral Contact Center or Amazon Connect run on more platforms?
- RingCentral Contact Center runs on Web, Desktop, Ios, Android. Amazon Connect runs on Web.
- Can I use Amazon Connect for free?
- Yes. Amazon Connect has a free tier, so you can try it without paying. RingCentral Contact Center starts at On request.
- What is RingCentral Contact Center best used for?
- RingCentral Contact Center is most often used for unified communications, contact center, customer experience. Of those, unified communications and contact center are not what Amazon Connect is typically brought in for.
- What can RingCentral Contact Center do that Amazon Connect cannot?
- RingCentral Contact Center covers Omnichannel routing, IVR, WFM, Quality management. Amazon Connect covers Voice, Chat, Tasks, ML-powered analytics. Both handle Salesforce, ServiceNow, Zendesk, SOC2.