Software · head to head
Podium vs Gladly
The short version
- Each has a real cost: Podium no monthly price, contact limit or message allowance is published anywhere on the pricing page; Gladly no pricing is published at any level, and the pricing page states no per agent cost, per conversation rate, minimum commitment or feature tiers
- They diverge on capability: Podium covers Text messaging, Gladly covers Lifelong conversation.
Where they differ
Only the attributes on which Podium and Gladly actually diverge.
Identical on both: pricing model (subscription), free tier (No), platforms (Web, Ios, Android), user rating (Not yet rated), category (Unknown), founded (2014).
What each one covers
Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.
Only in Podium
- Text messaging
- Review management
- Webchat
- Payments
- Team inbox
- Automation
Only in Gladly
- Lifelong conversation
- Omnichannel support
- Customer timeline
- Task management
- Knowledge base
- IVR
- Shopify
- Magento
Both cover
- Salesforce
- SOC2
- GDPR
- PCI DSS
- Web support
- Ios support
- Android support
What people use each for
The jobs each tool is most often brought in to do.
Podium
- Managing customer messages and reviews for local businessesnot Gladly
- Converting inbound leads through text and web chatnot Gladly
Gladly
- Customer service built around a single customer record rather than ticketsnot Podium
- Handling support conversations across voice, messaging and emailnot Podium
Where each one falls short
Documented limitations, not opinions. Every one is a constraint you would hit in normal use.
Podium
- No monthly price, contact limit or message allowance is published anywhere on the pricing page
- The page carries a heading asking what Podium costs monthly and does not answer it
- The AI Employee is an add on across all tiers rather than being included
Gladly
- No pricing is published at any level, and the pricing page states no per agent cost, per conversation rate, minimum commitment or feature tiers
- The pricing page presents outcome statistics in place of any cost information
- Every route to a figure goes through a demo or sales conversation
Pricing, plan by plan
Podium
$249/month- Essentials$249/month
- Inbox
- Reviews
- Website chat
- Standard$449/month
- Essentials + Campaigns
- Payments
- Automation
- Professional$undefined/month
- Standard + Advanced analytics
- Multi-location
Gladly
$180/month- Hero$180/month
- All channels
- Customer timeline
- Knowledge base
- Superhero$210/month
- Everything in Hero
- Custom reporting
- Advanced rules
Which should you pick?
Choose Podium if
- You need text messaging.
- You work on Web, Ios, Android.
- You also want review management.
Choose Gladly if
- You need lifelong conversation.
- You work on Web, Ios, Android.
- You also want omnichannel support.
Questions people ask
- Is Podium or Gladly better?
- Neither clearly leads. Podium starts at $249/month and Gladly at $180/month, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
- Which is cheaper, Podium or Gladly?
- Podium starts at $249/month and Gladly at $180/month.
- Does Podium or Gladly run on more platforms?
- Both run on Web, Ios, Android, so platform support will not decide this one for you.
- What is Podium best used for?
- Podium is most often used for managing customer messages and reviews for local businesses, converting inbound leads through text and web chat. Of those, managing customer messages and reviews for local businesses and converting inbound leads through text and web chat are not what Gladly is typically brought in for.
- What can Podium do that Gladly cannot?
- Podium covers Text messaging, Review management, Webchat, Payments. Gladly covers Lifelong conversation, Omnichannel support, Customer timeline, Task management. Both handle Salesforce, SOC2, GDPR, PCI DSS.