Customer Support · head to head
Missive vs Front
Front
Customer Support
Where teams collaborate on customer communication
- From
- $25/month per seat
- Rated
- -
The short version
- Only Missive has a free tier, so it costs nothing to try first.
- Each has a real cost: Missive each plan caps users rather than only pricing them, at 5 on Starter and 50 on Productive; Front starter tier limited to single-channel support; omnichannel support requires Professional tier
- They diverge on capability: Missive covers Team chat, Front covers Email collaboration.
Where they differ
Only the attributes on which Missive and Front actually diverge.
Identical on both: pricing model (subscription), user rating (Not yet rated).
What each one covers
Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.
Only in Missive
- Team chat
- Tasks
- Calendar
- SMS
- Trello
- Pipedrive
Only in Front
- Email collaboration
- Omnichannel messaging
- Analytics
- Workflows
- Integrations
- Salesforce
- Slack
- Jira
Both cover
- Shared inbox
- Asana
- HubSpot
- GDPR
- Web support
- Ios support
- Android support
What people use each for
The jobs each tool is most often brought in to do.
Missive
- Shared team inbox across email, SMS and social messagesnot Front
- Collaborating on customer conversations with internal comments and tasksnot Front
Front
- Multi-team customer support across email, chat, SMS channelsnot Missive
- Enterprises using AI to resolve complex multi-step customer requestsnot Missive
Where each one falls short
Documented limitations, not opinions. Every one is a constraint you would hit in normal use.
Missive
- Each plan caps users rather than only pricing them, at 5 on Starter and 50 on Productive
- Integrations, automation rules and API access all require the Productive plan at $24 per user per month
- Rules are capped at 1,000 per workspace even on the paid tiers
- SAML SSO and IP restriction are Business only at $36 per user per month
- AI features need either Missive AI credits or a bring your own key arrangement rather than being included
Front
- Starter tier limited to single-channel support; omnichannel support requires Professional tier
- AI Copilot, Smart QA, and Smart CSAT are included only in Enterprise tier ($105/seat/month); available as add-ons at higher cost in lower tiers
- Starter tier limited to 10 automation rules; Professional tier allows 20; unlimited rules only in Enterprise
- Advanced analytics excluded from Starter tier
Pricing, plan by plan
Missive
Free- FreeFree
- 3 users
- Basic features
- Email & chat
- Starter$14/month
- Unlimited users
- Shared inboxes
- Rules & automation
- Productive$18/month
- Starter + Calendars
- SMS
- Business$26/month
- Productive + API
- SAML SSO
- Priority support
Front
$25/month per seatNo published plan breakdown. See the Front review.
Which should you pick?
Choose Missive if
- You need team chat.
- You want to start without paying.
- You work on Web, Ios, Android, Mac, Windows.
- You also want email.
Choose Front if
- You need email collaboration.
- You work on Cloud-based SaaS.
- You also want omnichannel messaging.
Questions people ask
- Is Missive or Front better?
- Neither clearly leads. Missive starts at Free and Front at $25/month per seat, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
- Which is cheaper, Missive or Front?
- Missive has a free tier; the other does not. Paid plans start at Free for Missive and $25/month per seat for Front.
- Does Missive or Front run on more platforms?
- Missive runs on Web, Ios, Android, Mac, Windows. Front runs on Cloud-based SaaS.
- Can I use Missive for free?
- Yes. Missive has a free tier, so you can try it without paying. Front starts at $25/month per seat.
- What is Missive best used for?
- Missive is most often used for shared team inbox across email, sms and social messages, collaborating on customer conversations with internal comments and tasks. Of those, shared team inbox across email, sms and social messages and collaborating on customer conversations with internal comments and tasks are not what Front is typically brought in for.
- What can Missive do that Front cannot?
- Missive covers Team chat, Email, Tasks, Calendar. Front covers Email collaboration, Omnichannel messaging, Analytics, Workflows. Both handle Shared inbox, Asana, HubSpot, GDPR.