Software · head to head
Haptik vs Google Dialogflow
Haptik
Software
Conversational AI platform for customer engagement and support
- From
- On request
- Rated
- -
The short version
- Only Google Dialogflow has a free tier, so it costs nothing to try first.
- Each has a real cost: Haptik no pricing is published, and no tier, cost structure or minimum is disclosed; Google Dialogflow google's own Dialogflow pricing page (cloud.google.com/dialogflow/pricing) prices Conversational Agents (CX) text requests at $0.007 per request, audio input at $0.0065 per 15 seconds and audio output from $4 per 1 million characters, all in USD, with a one-time $600 free credit for the first 12 months; Dialogflow ES (Essentials) is billed per request separately from CX and the two are not interchangeable, so a chatbot built on ES cannot simply switch to CX pricing without migration.
- They diverge on capability: Haptik covers Conversational AI, Google Dialogflow covers NLU and NLG.
Where they differ
Only the attributes on which Haptik and Google Dialogflow actually diverge.
| Attribute | Haptik | Google Dialogflow |
|---|---|---|
| Starting price | On request | Free |
| Pricing model | subscription | usage-based |
| Free tier | No | Yes |
| Platforms | Web, Mobile, Messaging apps, Voice | Web, Mobile, Messaging apps, Voice assistants |
| Founded | 2013 | 1998 |
Identical on both: user rating (Not yet rated), category (Unknown).
What each one covers
Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.
Only in Haptik
- Conversational AI
- Multi-channel support
- Intent recognition
- Analytics
- API
- Voice support
Only in Google Dialogflow
- NLU and NLG
- Multi-language support
- Integration with Google services
- Webhooks
- Google Cloud
- Telegram
- Voice assistants support
Both cover
- Slack
- Web support
- Mobile support
- Messaging apps support
What people use each for
The jobs each tool is most often brought in to do.
Haptik
- Building conversational AI assistants for customer supportnot Google Dialogflow
- Automating customer conversations across messaging channelsnot Google Dialogflow
Google Dialogflow
- Customer engagementnot Haptik
- Lead generationnot Haptik
- Customer supportnot Haptik
- Sales automationnot Haptik
Where each one falls short
Documented limitations, not opinions. Every one is a constraint you would hit in normal use.
Haptik
- No pricing is published, and no tier, cost structure or minimum is disclosed
- The only routes to a figure are a demo request or an enterprise sales email
Google Dialogflow
- Google's own Dialogflow pricing page (cloud.google.com/dialogflow/pricing) prices Conversational Agents (CX) text requests at $0.007 per request, audio input at $0.0065 per 15 seconds and audio output from $4 per 1 million characters, all in USD, with a one-time $600 free credit for the first 12 months; Dialogflow ES (Essentials) is billed per request separately from CX and the two are not interchangeable, so a chatbot built on ES cannot simply switch to CX pricing without migration.
Pricing, plan by plan
Haptik
On request- Starter$100/month
- Basic chatbot
- 1 channel
- Professional$300/month
- Advanced AI
- Multi-channel
- Enterprise$undefined/month
- Custom solutions
- Dedicated support
Google Dialogflow
Free- Free TierFree
- 100 requests/day
- Basic NLU
- Standard$0.005/month
- Pay per request
- Advanced features
- Enterprise$undefined/month
- Custom SLAs
- Dedicated support
Which should you pick?
Choose Haptik if
- You need conversational ai.
- You work on Web, Mobile, Messaging apps, Voice.
- You also want multi-channel support.
Choose Google Dialogflow if
- You need nlu and nlg.
- You want to start without paying.
- You work on Web, Mobile, Messaging apps, Voice assistants.
- You also want multi-language support.
Questions people ask
- Is Haptik or Google Dialogflow better?
- Neither clearly leads. Haptik starts at On request and Google Dialogflow at Free, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
- Which is cheaper, Haptik or Google Dialogflow?
- Google Dialogflow has a free tier; the other does not. Paid plans start at On request for Haptik and Free for Google Dialogflow.
- Does Haptik or Google Dialogflow run on more platforms?
- Haptik runs on Web, Mobile, Messaging apps, Voice. Google Dialogflow runs on Web, Mobile, Messaging apps, Voice assistants.
- Can I use Google Dialogflow for free?
- Yes. Google Dialogflow has a free tier, so you can try it without paying. Haptik starts at On request.
- What is Haptik best used for?
- Haptik is most often used for building conversational ai assistants for customer support, automating customer conversations across messaging channels. Of those, building conversational ai assistants for customer support and automating customer conversations across messaging channels are not what Google Dialogflow is typically brought in for.
- What can Haptik do that Google Dialogflow cannot?
- Haptik covers Conversational AI, Multi-channel support, Intent recognition, Analytics. Google Dialogflow covers NLU and NLG, Multi-language support, Integration with Google services, Webhooks. Both handle Facebook, Slack, Web support, Mobile support.