Softwr

Marketing · head to head

Customer.io vs Smartsheet

Customer.io logo

Customer.io

Marketing

Data-driven messaging for teams getting started, scaling and beyond

From
On request
Rated
-
Full reviewWebsite
Smartsheet logo

Smartsheet

Construction

The platform for dynamic work

From
$9/month
Rated
-
Full reviewWebsite

The short version

  • Each has a real cost: Customer.io essentials plan caps at 5,000 profiles (people and objects) and 1,000,000 monthly emails, with overages billed at $0.12 per 1,000 emails beyond that; Smartsheet formulas lack Excel robustness; complex data manipulation hits performance limits

Where they differ

Only the attributes on which Customer.io and Smartsheet actually diverge.

Attributes where Customer.io and Smartsheet differ
AttributeCustomer.ioSmartsheet
Starting priceOn request$9/month
Pricing modelsubscriptionUnknown
PlatformsWebWeb, iOS, Android
CategoryMarketingConstruction
FoundedUnknown2005

Identical on both: free tier (No), user rating (Not yet rated).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Customer.io

Nothing recorded that Smartsheet does not also cover.

Only in Smartsheet

  • Grid, card, Gantt & calendar views
  • Automated workflows
  • Forms & data collection
  • Resource management
  • Dashboards & reporting
  • Proofing & approvals
  • Document generation
  • Integration platform

What people use each for

The jobs each tool is most often brought in to do.

Customer.io

No use cases recorded yet. See the Customer.io review.

Smartsheet

  • Project portfolio managementnot Customer.io
  • IT project managementnot Customer.io
  • Marketing campaignsnot Customer.io
  • Product launchesnot Customer.io
  • Process automationnot Customer.io

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Customer.io

  • Essentials plan caps at 5,000 profiles (people and objects) and 1,000,000 monthly emails, with overages billed at $0.12 per 1,000 emails beyond that
  • Standard and Premium tiers show custom pricing only, and Enterprise is negotiated rate, so three of the four published tiers require a sales conversation
  • Monthly plans accept credit card only; annual billing via invoice (ACH/wire) requires the annual commitment

Smartsheet

  • Formulas lack Excel robustness; complex data manipulation hits performance limits
  • Gantt chart customization is limited with poor handling of part-time resource allocation
  • Expensive pricing compared to other project management tools; collaboration features are paid-only
  • Limited offline access and minimal mobile functionality compared to modern competitors

Pricing, plan by plan

Customer.io

On request

No published plan breakdown. See the Customer.io review.

Smartsheet

$9/month
  • Pro$9/month
    • Core project management
    • Automation
    • 1-10 members
  • Business$19/month
    • Advanced automation
    • Portfolio management
    • 3+ members

Which should you pick?

Choose Customer.io if

Nothing in the data separates Customer.io from Smartsheet on the points above - pick on price and on how each one feels to use.

Customer.io review

Choose Smartsheet if

  • You need grid, card, gantt & calendar views.
  • You work on Web, iOS, Android.
  • You also want automated workflows.
Smartsheet review

Questions people ask

Is Customer.io or Smartsheet better?
Neither clearly leads. Customer.io starts at On request and Smartsheet at $9/month, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Customer.io or Smartsheet?
Customer.io starts at On request and Smartsheet at $9/month.
Does Customer.io or Smartsheet run on more platforms?
Customer.io runs on Web. Smartsheet runs on Web, iOS, Android.
What can Customer.io do that Smartsheet cannot?
Smartsheet covers Grid, card, Gantt & calendar views, Automated workflows, Forms & data collection, Resource management.

Answered from the vendors’ own pages

Smartsheet: What is Smartsheet pricing for a construction team?

Smartsheet Pro starts at $9 per user per month (annual billing) for 1-10 members. A construction company can deploy Business plan for 18 licensed users at $19 per user plus unlimited free collaborators (subcontractors, clients) for a typical monthly cost around $576.

Source
Smartsheet: Does Smartsheet work offline?

No. Smartsheet has minimal offline access and requires internet connectivity for full functionality.

Source
Smartsheet: What integrations does Smartsheet support?

Smartsheet integrates with Slack, Microsoft Teams, Microsoft 365, Google Workspace, Jira, Salesforce, Dynamics 365, Tableau, Power BI, DocuSign, Box, Dropbox, plus Zapier and Make for no-code automation.

Source
Smartsheet: Can I use Smartsheet formulas like Excel?

Smartsheet formulas lack the robustness of Excel. Complex nested functions or large-scale data manipulation often hit performance limits, requiring multiple helper columns.

Source
Smartsheet: Does Smartsheet have a free plan?

No. Smartsheet Pro starts at $9 per user per month (annual billing). There is a free trial available, but no perpetual free plan.

Source
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Related pages

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