Userlike vs Salesforce Service Cloud Chat
A comprehensive head-to-head comparison of two leading live chat & chatbots solutions in 2026. Compare features, pricing, ratings, and more to find the right fit.
Quick Verdict
Choose Userlike if you need Live chat and prefer a free starting option. Choose Salesforce Service Cloud Chat if you prioritize Live chat messaging and want plans starting at Contact for pricing. Both are rated 4.5/5 by users.
Userlike vs Salesforce Service Cloud Chat: At a Glance
| Criteria | Userlike | Salesforce Service Cloud Chat |
|---|---|---|
| User Rating | 4.5 | 4.5 |
| Pricing | Free | Contact for pricing |
| Pricing Model | per-widget | Subscription |
| Free Plan | ||
| Platforms | Web, Ios, Android | Web, Mobile app, IOS, Android |
| Category | Live Chat & Chatbots | Live Chat & Chatbots |
| Founded | 2011 | 1999 |
Feature Comparison: Userlike vs Salesforce Service Cloud Chat
| Feature | Userlike | Salesforce Service Cloud Chat |
|---|---|---|
| Live chat | ||
| Facebook Messenger | ||
| SMS | ||
| Video calls | ||
| Chatbot | ||
| Slack | ||
| Pipedrive | ||
| HubSpot | ||
| Zendesk | ||
| Salesforce | ||
| GDPR | ||
| ISO27001 | ||
| German data centers | ||
| Web support | ||
| Live chat messaging | ||
| CRM integration | ||
| Agent desktop integration | ||
| Visitor tracking | ||
| Salesforce ecosystem | ||
| Gmail | ||
| Microsoft Teams | ||
| Mobile app support | ||
| IOS support | ||
| Android support |
Userlike vs Salesforce Service Cloud Chat: Pricing Breakdown
Userlike Pricing
Model: per-widget
- 1 widget
- 1 seat
- Unlimited chats
- 4 widgets
- 4 seats
- Video calls
- 10 widgets
- 10 seats
- Analytics
- Chatbot
- Unlimited
- Custom features
- Dedicated support
Salesforce Service Cloud Chat Pricing
Model: Subscription
- Basic chat
- Ticketing
- Knowledge base
- Advanced chat features
- Automation
- AI
- Unlimited customization
- Dedicated support
Pros and Cons
Userlike
Pros
- Highly rated by users (4.5/5)
- Free plan available to get started
- Available on 3 platforms (Web, Ios, Android)
- Rich feature set with 15+ capabilities
- Strong Live chat functionality
- Strong WhatsApp functionality
Cons
- May require time to learn advanced features
Salesforce Service Cloud Chat
Pros
- Highly rated by users (4.5/5)
- Available on 4 platforms (Web, Mobile app, IOS, Android)
- Rich feature set with 12+ capabilities
- Strong Live chat messaging functionality
- Strong CRM integration functionality
Cons
- No free plan available
- May require time to learn advanced features
Who Should Use Userlike vs Salesforce Service Cloud Chat?
Choose Userlike if you:
- Need Live chat
- Want to start for free
- Work primarily on Web and Ios
- Value WhatsApp
Choose Salesforce Service Cloud Chat if you:
- Need Live chat messaging
- Have a budget of Contact for pricing+
- Work primarily on Web and Mobile app
- Value CRM integration
Frequently Asked Questions: Userlike vs Salesforce Service Cloud Chat
Is Userlike better than Salesforce Service Cloud Chat?
It depends on your needs. Userlike has a 4.5/5 user rating while Salesforce Service Cloud Chat has 4.5/5. Userlike excels in Live chat and WhatsApp, while Salesforce Service Cloud Chat stands out with Live chat messaging and CRM integration. Consider your budget (Free vs Contact for pricing), platform needs, and specific feature requirements.
Which is cheaper, Userlike or Salesforce Service Cloud Chat?
Userlike offers a free plan and starts at Free. Salesforce Service Cloud Chat starts at Contact for pricing. Userlike has a clear pricing advantage with its free tier.
Can I use Userlike and Salesforce Service Cloud Chat together?
While both are live chat & chatbots tools, some teams use complementary software together. Check each product's API and integration capabilities for compatibility. However, most users find that one solution covers their core live chat & chatbots needs.
What are the main differences between Userlike and Salesforce Service Cloud Chat?
The key differences include: pricing model (per-widget vs Subscription), platform support (Web, Ios, Android vs Web, Mobile app, IOS, Android), and feature focus. Userlike emphasizes Live chat, WhatsApp, Facebook Messenger while Salesforce Service Cloud Chat focuses on Live chat messaging, CRM integration, Agent desktop integration. User ratings differ slightly: 4.5 vs 4.5 out of 5.
Ready to choose?
Explore detailed reviews, user ratings, and pricing for both Userlike and Salesforce Service Cloud Chat.