Food & Restaurant · head to head
Upserve vs BentoBox
Upserve
Food & Restaurant
Restaurant management platform with insights
- From
- $59/month
- Rated
- -
BentoBox
Food & Restaurant
Restaurant websites and marketing platform
- From
- $99/month
- Rated
- -
The short version
- Each has a real cost: Upserve offline terminals can only store credit card payment data for 48 hours before requiring internet connection; BentoBox bentoBox is now Clover, and its own site states that BentoBox products and services are only available to Clover POS customers
- They diverge on capability: Upserve covers Cloud POS, BentoBox covers Website builder.
Where they differ
Only the attributes on which Upserve and BentoBox actually diverge.
Identical on both: free tier (No), user rating (Not yet rated), category (Food & Restaurant), founded (2013).
What each one covers
Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.
Only in Upserve
- Cloud POS
- Guest insights
- Menu intelligence
- Server performance
- Reputation management
- Inventory tracking
- QuickBooks
- Xero
Only in BentoBox
- Website builder
- Online ordering
- Email marketing
- Gift cards
- Catering
- Event management
- OpenTable
- Resy
Both cover
- Web support
What people use each for
The jobs each tool is most often brought in to do.
Upserve
- Point of Salenot BentoBox
- Order Managementnot BentoBox
- Inventory Controlnot BentoBox
- Staff Schedulingnot BentoBox
BentoBox
- Restaurant websites with integrated online orderingnot Upserve
- Gift cards, events and catering enquiries from a restaurant's own sitenot Upserve
- Marketing and customer data capture for restaurants on Clover POSnot Upserve
Where each one falls short
Documented limitations, not opinions. Every one is a constraint you would hit in normal use.
Upserve
- Offline terminals can only store credit card payment data for 48 hours before requiring internet connection
- Customers cannot add tips when the system operates in offline mode
- $400 monthly penalty for using alternative payment processors instead of Lightspeed
- No global ability to change menu items across all locations at once, requiring per-location updates
- Mandatory 2.6% + $0.10 per transaction payment processing fee with Lightspeed
BentoBox
- BentoBox is now Clover, and its own site states that BentoBox products and services are only available to Clover POS customers
- The pricing page publishes no plan price, setup fee, online ordering commission or contract length
- Existing customers wanting to add services are directed to a customer success manager or an email address rather than a self serve price
Pricing, plan by plan
Upserve
$59/month- Core$59/month
- Cloud-based point of sale
- Basic reporting
- Guest insights
- Pro$199/month
- All Core features
- Inventory management
- Online ordering
BentoBox
$99/month- Starter$99/month
- Website
- Basic features
- Essential$199/month
- Online ordering
- Marketing
- Pro$399/month
- Full features
- Catering
Which should you pick?
Choose Upserve if
- You need cloud pos.
- You work on Web, iPad, Android, Custom POS terminals.
- You also want guest insights.
Questions people ask
- Is Upserve or BentoBox better?
- Neither clearly leads. Upserve starts at $59/month and BentoBox at $99/month, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
- Which is cheaper, Upserve or BentoBox?
- Upserve starts at $59/month and BentoBox at $99/month.
- Does Upserve or BentoBox run on more platforms?
- Upserve runs on Web, iPad, Android, Custom POS terminals. BentoBox runs on Web.
- What is Upserve best used for?
- Upserve is most often used for point of sale, order management, inventory control, staff scheduling. Of those, point of sale and order management are not what BentoBox is typically brought in for.
- What can Upserve do that BentoBox cannot?
- Upserve covers Cloud POS, Guest insights, Menu intelligence, Server performance. BentoBox covers Website builder, Online ordering, Email marketing, Gift cards. Both handle Web support.
Answered from the vendors’ own pages
Upserve: Does Upserve support offline mode?
Yes. Upserve is a hybrid cloud-based system where reporting data is stored in the cloud but offline mode allows the software to store important data locally on your device in case the internet goes down, allowing transactions to continue.
SourceUpserve: What is Upserve's pricing structure?
Upserve offers three plans: Core at $59/month, Pro at $199/month with advanced features like inventory management and loyalty programs, and Pro+ with custom pricing for enterprise customers. Hardware is sold separately.
SourceUpserve: Does Upserve offer a free trial?
Yes, Upserve offers a 14-day free trial for new users to test the platform before committing to a paid plan.
SourceUpserve: What delivery platforms does Upserve integrate with?
Upserve integrates with DoorDash, Uber Eats, and Grubhub through partner middleware services like Chowly and Deliverect, which provide real-time menu syncing and order management.
SourceUpserve: What are the payment processing requirements?
Upserve requires using Lightspeed payment processing at 2.6% + $0.10 per transaction. Using alternative payment processors incurs a $400 monthly fee, making Lightspeed the mandatory choice for most restaurants.
Source