Software · head to head
Uber Eats vs Heartland Restaurant
Heartland Restaurant
Software
Complete restaurant management ecosystem
- From
- $89/month
- Rated
- -
The short version
- Each has a real cost: Uber Eats high commission rates ranging from 15% to 30% per delivery eat into restaurant profit margins; Heartland Restaurant high processing fees and early termination penalties increase total cost of ownership
- They diverge on capability: Uber Eats covers Global reach, Heartland Restaurant covers POS system.
Where they differ
Only the attributes on which Uber Eats and Heartland Restaurant actually diverge.
| Attribute | Uber Eats | Heartland Restaurant |
|---|---|---|
| Starting price | $15/order | $89/month |
| Pricing model | transaction | subscription |
| Platforms | Web, iOS, Android | Web, iPad, Android |
| Founded | 2014 | 2001 |
Identical on both: free tier (No), user rating (Not yet rated), category (Unknown).
What each one covers
Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.
Only in Uber Eats
- Global reach
- Delivery network
- Order management
- Promotional tools
- Analytics
- Customer reviews
- Toast
- Square
Only in Heartland Restaurant
- POS system
- Payment processing
- Payroll
- Customer engagement
- Gift cards
- Reporting
- Heartland Payroll
- QuickBooks
Both cover
- Web support
- Ios support
- Android support
What people use each for
The jobs each tool is most often brought in to do.
Uber Eats
- Point of Sale
- Order Management
- Inventory Control
- Staff Scheduling
Heartland Restaurant
- Point of Sale
- Order Management
- Inventory Control
- Staff Scheduling
Both are used for point of sale, order management, inventory control, staff scheduling, on those jobs the choice comes down to price and fit rather than capability.
Where each one falls short
Documented limitations, not opinions. Every one is a constraint you would hit in normal use.
Uber Eats
- High commission rates ranging from 15% to 30% per delivery eat into restaurant profit margins
- Restaurants have limited control over customer data and cannot build direct relationships
- Service unavailable in many rural and remote areas
- Restaurant commissions are non-negotiable within tier structure
Heartland Restaurant
- High processing fees and early termination penalties increase total cost of ownership
- Lack of customization compared to open-source POS systems
- Data migration to Heartland has been reported as problematic by users
- Pricing details are not transparent, making budgeting difficult for prospective customers
Pricing, plan by plan
Uber Eats
$15/order- Lite$15/percent
- Self-delivery
- Pickup
- Plus$25/percent
- Uber delivery
- Marketing
- Premium$30/percent
- Priority placement
- Premium support
Heartland Restaurant
$89/month- Basic$89/month
- POS
- Payment processing
- Professional$149/month
- Advanced features
- Payroll integration
Which should you pick?
Choose Uber Eats if
- You need global reach.
- You work on Web, iOS, Android.
- You also want delivery network.
Choose Heartland Restaurant if
- You need pos system.
- You work on Web, iPad, Android.
- You also want payment processing.
Questions people ask
- Is Uber Eats or Heartland Restaurant better?
- Neither clearly leads. Uber Eats starts at $15/order and Heartland Restaurant at $89/month, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
- Which is cheaper, Uber Eats or Heartland Restaurant?
- Uber Eats starts at $15/order and Heartland Restaurant at $89/month.
- Does Uber Eats or Heartland Restaurant run on more platforms?
- Uber Eats runs on Web, iOS, Android. Heartland Restaurant runs on Web, iPad, Android.
- What is Uber Eats best used for?
- Uber Eats is most often used for point of sale, order management, inventory control, staff scheduling.
- What can Uber Eats do that Heartland Restaurant cannot?
- Uber Eats covers Global reach, Delivery network, Order management, Promotional tools. Heartland Restaurant covers POS system, Payment processing, Payroll, Customer engagement. Both handle Web support, Ios support, Android support.
Answered from the vendors’ own pages
Uber Eats: How does Uber Eats pricing work for restaurants?
Uber Eats uses tiered pricing: Lite tier at 15% per delivery with limited marketing; Plus tier at 25% per delivery with home screen visibility and Uber Pass inclusion; Premium tier at 30% per delivery.
SourceHeartland Restaurant: Does Heartland Restaurant work with multiple locations?
Yes, Heartland Restaurant is designed for multi-location operations with the Complete plan targeting restaurants with more complex requirements across multiple sites.
SourceUber Eats: What fees do customers pay on Uber Eats?
Customers pay a Delivery Fee, Service Fee, taxes, and other locally applicable charges at checkout. Many restaurants set their own delivery minimums. Some restaurants charge Uber Eats-specific fees.
SourceHeartland Restaurant: What payment methods does Heartland accept?
Heartland includes integrated payment processing and accepts all popular payment methods, but specific details are available on their pricing and features pages.
SourceUber Eats: How does Uber Eats help restaurants increase sales?
Uber Eats provides visibility to its customer base, can drive additional order volume during slower hours, reaches new neighborhoods and customers who prefer delivery, and provides business insights through performance analytics.
SourceHeartland Restaurant: What hardware options does Heartland Restaurant offer?
Heartland provides touchscreen terminals ranging from $1,295 to $1,895, handheld devices at $695, and supporting equipment like printers ($275-$375) and cash drawers.
SourceHeartland Restaurant: Can Heartland Restaurant integrate with other business systems?
Yes, Heartland offers a developer-friendly API that enables custom integrations with various third-party systems.
Source