Software · head to head
Uber Eats vs BentoBox
The short version
- Each has a real cost: Uber Eats high commission rates ranging from 15% to 30% per delivery eat into restaurant profit margins; BentoBox bentoBox is now Clover, and its own site states that BentoBox products and services are only available to Clover POS customers
- They diverge on capability: Uber Eats covers Global reach, BentoBox covers Website builder.
Where they differ
Only the attributes on which Uber Eats and BentoBox actually diverge.
Identical on both: free tier (No), user rating (Not yet rated), category (Unknown).
What each one covers
Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.
Only in Uber Eats
- Global reach
- Delivery network
- Order management
- Promotional tools
- Analytics
- Customer reviews
- Olo
- Ordermark
Only in BentoBox
- Website builder
- Online ordering
- Email marketing
- Gift cards
- Catering
- Event management
- OpenTable
- Resy
Both cover
- Toast
- Square
- Web support
What people use each for
The jobs each tool is most often brought in to do.
Uber Eats
- Point of Salenot BentoBox
- Order Managementnot BentoBox
- Inventory Controlnot BentoBox
- Staff Schedulingnot BentoBox
BentoBox
- Restaurant websites with integrated online orderingnot Uber Eats
- Gift cards, events and catering enquiries from a restaurant's own sitenot Uber Eats
- Marketing and customer data capture for restaurants on Clover POSnot Uber Eats
Where each one falls short
Documented limitations, not opinions. Every one is a constraint you would hit in normal use.
Uber Eats
- High commission rates ranging from 15% to 30% per delivery eat into restaurant profit margins
- Restaurants have limited control over customer data and cannot build direct relationships
- Service unavailable in many rural and remote areas
- Restaurant commissions are non-negotiable within tier structure
BentoBox
- BentoBox is now Clover, and its own site states that BentoBox products and services are only available to Clover POS customers
- The pricing page publishes no plan price, setup fee, online ordering commission or contract length
- Existing customers wanting to add services are directed to a customer success manager or an email address rather than a self serve price
Pricing, plan by plan
Uber Eats
$15/order- Lite$15/percent
- Self-delivery
- Pickup
- Plus$25/percent
- Uber delivery
- Marketing
- Premium$30/percent
- Priority placement
- Premium support
BentoBox
$99/month- Starter$99/month
- Website
- Basic features
- Essential$199/month
- Online ordering
- Marketing
- Pro$399/month
- Full features
- Catering
Which should you pick?
Choose Uber Eats if
- You need global reach.
- You work on Web, iOS, Android.
- You also want delivery network.
Questions people ask
- Is Uber Eats or BentoBox better?
- Neither clearly leads. Uber Eats starts at $15/order and BentoBox at $99/month, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
- Which is cheaper, Uber Eats or BentoBox?
- Uber Eats starts at $15/order and BentoBox at $99/month.
- Does Uber Eats or BentoBox run on more platforms?
- Uber Eats runs on Web, iOS, Android. BentoBox runs on Web.
- What is Uber Eats best used for?
- Uber Eats is most often used for point of sale, order management, inventory control, staff scheduling. Of those, point of sale and order management are not what BentoBox is typically brought in for.
- What can Uber Eats do that BentoBox cannot?
- Uber Eats covers Global reach, Delivery network, Order management, Promotional tools. BentoBox covers Website builder, Online ordering, Email marketing, Gift cards. Both handle Toast, Square, Web support.
Answered from the vendors’ own pages
Uber Eats: How does Uber Eats pricing work for restaurants?
Uber Eats uses tiered pricing: Lite tier at 15% per delivery with limited marketing; Plus tier at 25% per delivery with home screen visibility and Uber Pass inclusion; Premium tier at 30% per delivery.
SourceUber Eats: What fees do customers pay on Uber Eats?
Customers pay a Delivery Fee, Service Fee, taxes, and other locally applicable charges at checkout. Many restaurants set their own delivery minimums. Some restaurants charge Uber Eats-specific fees.
SourceUber Eats: How does Uber Eats help restaurants increase sales?
Uber Eats provides visibility to its customer base, can drive additional order volume during slower hours, reaches new neighborhoods and customers who prefer delivery, and provides business insights through performance analytics.
Source