Telecommunications · head to head
RingCentral vs Dialpad
RingCentral
Telecommunications
Unified communications platform for enterprise
- From
- $24.99/month
- Rated
- -
The short version
- Each has a real cost: RingCentral the pricing page shows no per user rate until you enter a user count, so the headline plan cost is not published outright; Dialpad pricing details not publicly disclosed; requires contacting sales
- They diverge on capability: RingCentral covers VoIP calling, Dialpad covers Voice calls.
Where they differ
Only the attributes on which RingCentral and Dialpad actually diverge.
| Attribute | RingCentral | Dialpad |
|---|---|---|
| Starting price | $24.99/month | On request |
| Pricing model | subscription | Unknown |
| Platforms | Web, Windows, Macos, Ios, Android | Web, Mobile |
| Founded | 1999 | 2013 |
Identical on both: free tier (No), user rating (Not yet rated), category (Telecommunications).
What each one covers
Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.
Only in RingCentral
- VoIP calling
- Video conferencing
- Team messaging
- SMS/MMS
- File storage
- Microsoft Teams
- Zoom
- Google Workspace
Only in Dialpad
- Voice calls
- Video meeting
- Chat
- HubSpot
- Microsoft 365
- Zapier
- Mobile iOS support
- Mobile Android support
Both cover
- Call recording
- Analytics
- Salesforce
- Slack
- Web support
What people use each for
The jobs each tool is most often brought in to do.
RingCentral
- Cloud phone system with business numbers, extensions and call routingnot Dialpad
- Combining voice, video meetings and team messaging in one subscriptionnot Dialpad
- Adding contact centre and analytics capability to a distributed workforcenot Dialpad
Dialpad
- Customer service with AI voice and chat agentsnot RingCentral
- Autonomous contact centre operations with handoff to humansnot RingCentral
- Multi-channel communication (voice, chat, SMS, email)not RingCentral
- HIPAA-compliant healthcare communicationnot RingCentral
Where each one falls short
Documented limitations, not opinions. Every one is a constraint you would hit in normal use.
RingCentral
- The pricing page shows no per user rate until you enter a user count, so the headline plan cost is not published outright
- The advertised saving of up to 33 percent requires paying annually rather than monthly
- Cost centre management, multiple support admins, custom roles and adoption analytics are limited to the Advanced and Ultra packages
- AI Receptionist starts at $39 a month, Conversational Intelligence at $60 a month, the Call Queues Booster is $35 a month and the Business SMS Booster is $25 a month, all charged on top of the plan
- SMS is excluded from the free trial
Dialpad
- Pricing details not publicly disclosed; requires contacting sales
- AI Agent pricing uses credit-based model with pay-per-value structure
- Specific pricing tiers and feature comparisons not available on public website
Pricing, plan by plan
RingCentral
$24.99/month- Essentials$24.99/month
- Calls, meetings, messaging
- Video conferencing
- File sharing
- Standard$34.99/month
- Everything in Essentials
- Advanced features
- Call recording
Dialpad
On requestNo published plan breakdown. See the Dialpad review.
Which should you pick?
Choose RingCentral if
- You need voip calling.
- You work on Web, Windows, Macos, Ios, Android.
- You also want video conferencing.
Choose Dialpad if
- You need voice calls.
- You work on Web, Mobile.
- You also want video meeting.
Questions people ask
- Is RingCentral or Dialpad better?
- Neither clearly leads. RingCentral starts at $24.99/month and Dialpad at On request, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
- Which is cheaper, RingCentral or Dialpad?
- RingCentral starts at $24.99/month and Dialpad at On request.
- Does RingCentral or Dialpad run on more platforms?
- RingCentral runs on Web, Windows, Macos, Ios, Android. Dialpad runs on Web, Mobile.
- What is RingCentral best used for?
- RingCentral is most often used for cloud phone system with business numbers, extensions and call routing, combining voice, video meetings and team messaging in one subscription, adding contact centre and analytics capability to a distributed workforce. Of those, cloud phone system with business numbers, extensions and call routing and combining voice, video meetings and team messaging in one subscription are not what Dialpad is typically brought in for.
- What can RingCentral do that Dialpad cannot?
- RingCentral covers VoIP calling, Video conferencing, Team messaging, SMS/MMS. Dialpad covers Voice calls, Video meeting, Chat, HubSpot. Both handle Call recording, Analytics, Salesforce, Slack.