Re:amaze vs Customerly
A comprehensive head-to-head comparison of two leading customer support solutions in 2026. Compare features, pricing, ratings, and more to find the right fit.
Quick Verdict
Choose Re:amaze if you need Multi-channel inbox and prefer comprehensive paid features. Choose Customerly if you prioritize Live chat and want a free tier to start. Customerly has a higher user rating (4.6 vs 4.5).
Re:amaze vs Customerly: At a Glance
| Criteria | Re:amaze | Customerly |
|---|---|---|
| User Rating | 4.5 | 4.6 |
| Pricing | $29/month | Free |
| Pricing Model | per-user | per-user |
| Free Plan | ||
| Platforms | Web, Ios, Android | Web, Ios, Android |
| Category | Customer Support | Customer Support |
| Founded | 2012 | 2017 |
Feature Comparison: Re:amaze vs Customerly
| Feature | Re:amaze | Customerly |
|---|---|---|
| Multi-channel inbox | ||
| Live chat | ||
| FAQ center | ||
| Chatbots | ||
| Automation | ||
| Push campaigns | ||
| Shopify | ||
| BigCommerce | ||
| WooCommerce | ||
| Stripe | ||
| Slack | ||
| SSL | ||
| GDPR | ||
| 2FA | ||
| Web support | ||
| Email marketing | ||
| Customer surveys | ||
| Help center | ||
| Video chat | ||
| WordPress | ||
| Zapier | ||
| Segment |
Re:amaze vs Customerly: Pricing Breakdown
Re:amaze Pricing
Model: per-user
- Unlimited channels
- Basic automation
- FAQ
- Live view
- Advanced workflows
- Push campaigns
- Staff reports
- Custom roles
- SMS support
Customerly Pricing
Model: per-user
- 2 teammates
- Live chat
- Basic surveys
- Unlimited chat
- Help center
- Automation
- Video chat
- Funnels
- Priority support
- White label
- Advanced analytics
- API access
Pros and Cons
Re:amaze
Pros
- Highly rated by users (4.5/5)
- Available on 3 platforms (Web, Ios, Android)
- Rich feature set with 15+ capabilities
- Strong Multi-channel inbox functionality
- Strong Live chat functionality
Cons
- No free plan available
- May require time to learn advanced features
Customerly
Pros
- Highly rated by users (4.6/5)
- Free plan available to get started
- Available on 3 platforms (Web, Ios, Android)
- Rich feature set with 15+ capabilities
- Strong Live chat functionality
- Strong Email marketing functionality
Cons
- May require time to learn advanced features
Who Should Use Re:amaze vs Customerly?
Choose Re:amaze if you:
- Need Multi-channel inbox
- Have a budget of $29/month+
- Work primarily on Web and Ios
- Value Live chat
Choose Customerly if you:
- Need Live chat
- Want to start for free
- Work primarily on Web and Ios
- Value Email marketing
Frequently Asked Questions: Re:amaze vs Customerly
Is Re:amaze better than Customerly?
It depends on your needs. Re:amaze has a 4.5/5 user rating while Customerly has 4.6/5. Re:amaze excels in Multi-channel inbox and Live chat, while Customerly stands out with Live chat and Email marketing. Consider your budget ($29/month vs Free), platform needs, and specific feature requirements.
Which is cheaper, Re:amaze or Customerly?
Re:amaze starts at $29/month. Customerly offers a free plan and starts at Free. Customerly has a clear pricing advantage with its free tier.
Can I use Re:amaze and Customerly together?
While both are customer support tools, some teams use complementary software together. Check each product's API and integration capabilities for compatibility. However, most users find that one solution covers their core customer support needs.
What are the main differences between Re:amaze and Customerly?
The key differences include: pricing model (per-user vs per-user), platform support (Web, Ios, Android vs Web, Ios, Android), and feature focus. Re:amaze emphasizes Multi-channel inbox, Live chat, FAQ center while Customerly focuses on Live chat, Email marketing, Customer surveys. User ratings differ slightly: 4.5 vs 4.6 out of 5.
Ready to choose?
Explore detailed reviews, user ratings, and pricing for both Re:amaze and Customerly.