Podium vs Customerly
A comprehensive head-to-head comparison of two leading customer support solutions in 2026. Compare features, pricing, ratings, and more to find the right fit.
Quick Verdict
Choose Podium if you need Text messaging and prefer comprehensive paid features. Choose Customerly if you prioritize Live chat and want a free tier to start. Customerly has a higher user rating (4.6 vs 4.3).
Podium vs Customerly: At a Glance
| Criteria | Podium | Customerly |
|---|---|---|
| User Rating | 4.3 | 4.6 |
| Pricing | $249/month | Free |
| Pricing Model | tiered | per-user |
| Free Plan | ||
| Platforms | Web, Ios, Android | Web, Ios, Android |
| Category | Customer Support | Customer Support |
| Founded | 2014 | 2017 |
Feature Comparison: Podium vs Customerly
| Feature | Podium | Customerly |
|---|---|---|
| Text messaging | ||
| Review management | ||
| Webchat | ||
| Payments | ||
| Team inbox | ||
| Automation | ||
| QuickBooks | ||
| Salesforce | ||
| HubSpot | ||
| SOC2 | ||
| GDPR | ||
| PCI DSS | ||
| Web support | ||
| Live chat | ||
| Email marketing | ||
| Customer surveys | ||
| Help center | ||
| Video chat | ||
| Slack | ||
| WordPress | ||
| Shopify | ||
| Zapier | ||
| Segment | ||
| SSL | ||
| 2FA |
Podium vs Customerly: Pricing Breakdown
Podium Pricing
Model: tiered
- Inbox
- Reviews
- Website chat
- Essentials + Campaigns
- Payments
- Automation
- Standard + Advanced analytics
- Multi-location
Customerly Pricing
Model: per-user
- 2 teammates
- Live chat
- Basic surveys
- Unlimited chat
- Help center
- Automation
- Video chat
- Funnels
- Priority support
- White label
- Advanced analytics
- API access
Pros and Cons
Podium
Pros
- Highly rated by users (4.3/5)
- Available on 3 platforms (Web, Ios, Android)
- Rich feature set with 15+ capabilities
- Strong Text messaging functionality
- Strong Review management functionality
Cons
- No free plan available
- May require time to learn advanced features
Customerly
Pros
- Highly rated by users (4.6/5)
- Free plan available to get started
- Available on 3 platforms (Web, Ios, Android)
- Rich feature set with 15+ capabilities
- Strong Live chat functionality
- Strong Email marketing functionality
Cons
- May require time to learn advanced features
Who Should Use Podium vs Customerly?
Choose Podium if you:
- Need Text messaging
- Have a budget of $249/month+
- Work primarily on Web and Ios
- Value Review management
Choose Customerly if you:
- Need Live chat
- Want to start for free
- Work primarily on Web and Ios
- Value Email marketing
Frequently Asked Questions: Podium vs Customerly
Is Podium better than Customerly?
It depends on your needs. Podium has a 4.3/5 user rating while Customerly has 4.6/5. Podium excels in Text messaging and Review management, while Customerly stands out with Live chat and Email marketing. Consider your budget ($249/month vs Free), platform needs, and specific feature requirements.
Which is cheaper, Podium or Customerly?
Podium starts at $249/month. Customerly offers a free plan and starts at Free. Customerly has a clear pricing advantage with its free tier.
Can I use Podium and Customerly together?
While both are customer support tools, some teams use complementary software together. Check each product's API and integration capabilities for compatibility. However, most users find that one solution covers their core customer support needs.
What are the main differences between Podium and Customerly?
The key differences include: pricing model (tiered vs per-user), platform support (Web, Ios, Android vs Web, Ios, Android), and feature focus. Podium emphasizes Text messaging, Review management, Webchat while Customerly focuses on Live chat, Email marketing, Customer surveys. User ratings differ slightly: 4.3 vs 4.6 out of 5.
Ready to choose?
Explore detailed reviews, user ratings, and pricing for both Podium and Customerly.