CRM & Sales · head to head
Outreach vs Agile CRM
The short version
- Only Agile CRM has a free tier, so it costs nothing to try first.
- Each has a real cost: Outreach pricing not transparent, requiring custom quotes for most implementations; Agile CRM the Internet Archive's capture of Agile CRM's pricing page on 29 December 2022 listed Starter at $8.99 per user per month (2-year rate), Regular at $29.99, and Enterprise at $47.99, with the Free tier capped at 10 users and 1,000 contacts.
- They diverge on capability: Outreach covers Sales engagement, Agile CRM covers Contact management.
Where they differ
Only the attributes on which Outreach and Agile CRM actually diverge.
Identical on both: pricing model (subscription), platforms (Web), user rating (Not yet rated), category (CRM & Sales).
What each one covers
Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.
Only in Outreach
- Sales engagement
- Conversation intelligence
- Revenue intelligence
- Pipeline management
- Analytics & reporting
- Salesforce
- Microsoft Dynamics
Only in Agile CRM
- Contact management
- Lead scoring
- Email automation
- Marketing automation
- Service desk
- Web forms
- Analytics
- Zapier
Both cover
- Slack
- Web support
What people use each for
The jobs each tool is most often brought in to do.
Outreach
- Sales outreachnot Agile CRM
- Pipeline managementnot Agile CRM
- Revenue forecastingnot Agile CRM
- Team performancenot Agile CRM
Agile CRM
- Sales managementnot Outreach
- Marketing automationnot Outreach
- Customer servicenot Outreach
Where each one falls short
Documented limitations, not opinions. Every one is a constraint you would hit in normal use.
Outreach
- Pricing not transparent, requiring custom quotes for most implementations
- Complex setup requiring deep Salesforce configuration and customization
- Primarily designed for enterprise SDR and sales teams, less suitable for small businesses
Agile CRM
- The Internet Archive's capture of Agile CRM's pricing page on 29 December 2022 listed Starter at $8.99 per user per month (2-year rate), Regular at $29.99, and Enterprise at $47.99, with the Free tier capped at 10 users and 1,000 contacts.
Pricing, plan by plan
Outreach
$100/month- Standard$100/month
- Email sequencing
- Task management
- Basic analytics
- ProfessionalFree
- All Standard features
- Conversation intelligence
- Advanced analytics
- EnterpriseFree
- All Professional features
- Revenue intelligence
- Custom integrations
Agile CRM
Free- FreeFree
- Contact management
- Task management
- Starter$9/month
- Everything in Free
- Email automation
- Landing pages
- Business$39/month
- Everything in Starter
- Advanced analytics
- API access
Which should you pick?
Choose Agile CRM if
- You need contact management.
- You want to start without paying.
- You also want lead scoring.
Questions people ask
- Is Outreach or Agile CRM better?
- Neither clearly leads. Outreach starts at $100/month and Agile CRM at Free, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
- Which is cheaper, Outreach or Agile CRM?
- Agile CRM has a free tier; the other does not. Paid plans start at $100/month for Outreach and Free for Agile CRM.
- Does Outreach or Agile CRM run on more platforms?
- Both run on Web, so platform support will not decide this one for you.
- Can I use Agile CRM for free?
- Yes. Agile CRM has a free tier, so you can try it without paying. Outreach starts at $100/month.
- What is Outreach best used for?
- Outreach is most often used for sales outreach, pipeline management, revenue forecasting, team performance. Of those, sales outreach and pipeline management are not what Agile CRM is typically brought in for.
- What can Outreach do that Agile CRM cannot?
- Outreach covers Sales engagement, Conversation intelligence, Revenue intelligence, Pipeline management. Agile CRM covers Contact management, Lead scoring, Email automation, Marketing automation. Both handle Slack, Web support.
Answered from the vendors’ own pages
Outreach: What channels does Outreach support for sales engagement?
Outreach enables outreach across email, phone calls, SMS, and social media with multi-channel sequencing and automated cadences.
SourceOutreach: Does Outreach integrate with Salesforce?
Yes, Outreach deeply integrates with Salesforce to automatically log emails, calls, and tasks back to CRM records, keeping both platforms synchronized.
SourceOutreach: Can Outreach sync with calendar systems?
Yes, Outreach syncs calendar events to Salesforce as Events records, supporting two-way synchronization between Outreach meetings and Salesforce Events.
Source