NICE CXone vs Dialpad
A comprehensive head-to-head comparison of two leading telecommunications solutions in 2026. Compare features, pricing, ratings, and more to find the right fit.
Quick Verdict
Choose NICE CXone if you need Omnichannel routing and prefer comprehensive paid features. Choose Dialpad if you prioritize Voice calls and want plans starting at Contact for pricing. Dialpad has a higher user rating (4.4 vs 4.3).
NICE CXone vs Dialpad: At a Glance
| Criteria | NICE CXone | Dialpad |
|---|---|---|
| User Rating | 4.3 | 4.4 |
| Pricing | $71/month | Contact for pricing |
| Pricing Model | per-agent | subscription |
| Free Plan | ||
| Platforms | Web, Desktop | Web, Mobile iOS, Mobile Android, Desktop |
| Category | Telecommunications | Telecommunications |
| Founded | 1986 | 2013 |
Feature Comparison: NICE CXone vs Dialpad
| Feature | NICE CXone | Dialpad |
|---|---|---|
| Omnichannel routing | ||
| ACD | ||
| IVR | ||
| WFM | ||
| Quality management | ||
| Analytics | ||
| AI automation | ||
| Salesforce | ||
| Microsoft Dynamics | ||
| ServiceNow | ||
| SAP | ||
| Oracle | ||
| SOC2 | ||
| PCI DSS | ||
| HIPAA | ||
| Voice calls | ||
| Video meeting | ||
| Chat | ||
| Call recording | ||
| Slack | ||
| HubSpot | ||
| Microsoft 365 | ||
| Zapier | ||
| Web support | ||
| Mobile iOS support | ||
| Mobile Android support | ||
| Desktop support |
NICE CXone vs Dialpad: Pricing Breakdown
NICE CXone Pricing
Model: per-agent
- Digital channels
- Basic routing
- Analytics
- Voice
- IVR
- Recording
- All channels
- WFO
- Advanced AI
- Custom
- Premium support
- Full suite
Dialpad Pricing
Model: subscription
- Unlimited calls
- Video meeting
- Basic analytics
- Advanced analytics
- Call recording
- Transcription
- Custom features
- Premium support
- SSO
Pros and Cons
NICE CXone
Pros
- Highly rated by users (4.3/5)
- Rich feature set with 15+ capabilities
- Strong Omnichannel routing functionality
- Strong ACD functionality
Cons
- No free plan available
- May require time to learn advanced features
Dialpad
Pros
- Highly rated by users (4.4/5)
- Available on 4 platforms (Web, Mobile iOS, Mobile Android, Desktop)
- Rich feature set with 14+ capabilities
- Strong Voice calls functionality
- Strong Video meeting functionality
Cons
- No free plan available
- May require time to learn advanced features
Who Should Use NICE CXone vs Dialpad?
Choose NICE CXone if you:
- Need Omnichannel routing
- Have a budget of $71/month+
- Work primarily on Web and Desktop
- Value ACD
Choose Dialpad if you:
- Need Voice calls
- Have a budget of Contact for pricing+
- Work primarily on Web and Mobile iOS
- Value Video meeting
Frequently Asked Questions: NICE CXone vs Dialpad
Is NICE CXone better than Dialpad?
It depends on your needs. NICE CXone has a 4.3/5 user rating while Dialpad has 4.4/5. NICE CXone excels in Omnichannel routing and ACD, while Dialpad stands out with Voice calls and Video meeting. Consider your budget ($71/month vs Contact for pricing), platform needs, and specific feature requirements.
Which is cheaper, NICE CXone or Dialpad?
NICE CXone starts at $71/month. Dialpad starts at Contact for pricing. Compare the specific plan features to determine the best value for your use case.
Can I use NICE CXone and Dialpad together?
While both are telecommunications tools, some teams use complementary software together. Check each product's API and integration capabilities for compatibility. However, most users find that one solution covers their core telecommunications needs.
What are the main differences between NICE CXone and Dialpad?
The key differences include: pricing model (per-agent vs subscription), platform support (Web, Desktop vs Web, Mobile iOS, Mobile Android, Desktop), and feature focus. NICE CXone emphasizes Omnichannel routing, ACD, IVR while Dialpad focuses on Voice calls, Video meeting, Chat. User ratings differ slightly: 4.3 vs 4.4 out of 5.
Ready to choose?
Explore detailed reviews, user ratings, and pricing for both NICE CXone and Dialpad.