Software · head to head
Laserfiche vs CivicPlus
The short version
- Each has a real cost: Laserfiche self-hosted deployment requires dedicated IT resources and infrastructure management; CivicPlus pricing not published, available by custom quote only
- They diverge on capability: Laserfiche covers Document Capture, CivicPlus covers Government Websites.
Where they differ
Only the attributes on which Laserfiche and CivicPlus actually diverge.
| Attribute | Laserfiche | CivicPlus |
|---|---|---|
| Starting price | $50/month | On request |
| Pricing model | subscription | quote |
| Platforms | Web, Mobile, Windows, macOS, Linux | Web, Ios, Android |
| Founded | 1976 | 2001 |
Identical on both: free tier (No), user rating (Not yet rated), category (Unknown).
What each one covers
Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.
Only in Laserfiche
- Document Capture
- Workflow Automation
- Records Management
- Electronic Forms
- Process Automation
- Microsoft Office
- SharePoint
- Salesforce
Only in CivicPlus
- Government Websites
- Agenda Management
- Mass Notifications
- Online Forms
- Social Media Management
- GovDelivery
Both cover
- Web support
- Ios support
- Android support
What people use each for
The jobs each tool is most often brought in to do.
Laserfiche
- Citizen Servicesnot CivicPlus
- Records Managementnot CivicPlus
- Public Safetynot CivicPlus
- Civic Engagementnot CivicPlus
CivicPlus
- Government website and communication platformnot Laserfiche
- Civic engagement and public sector solutionsnot Laserfiche
Where each one falls short
Documented limitations, not opinions. Every one is a constraint you would hit in normal use.
Laserfiche
- Self-hosted deployment requires dedicated IT resources and infrastructure management
- Complex implementation often requires significant upfront customization
- High total cost of ownership for on-premises deployments due to infrastructure needs
CivicPlus
- Pricing not published, available by custom quote only
- No standardised pricing tiers available
Pricing, plan by plan
Laserfiche
$50/month- Cloud$50/month
- Document Management
- Workflow Automation
- Records Management
CivicPlus
On requestNo published plan breakdown. See the CivicPlus review.
Which should you pick?
Choose Laserfiche if
- You need document capture.
- You work on Web, Mobile, Windows, macOS, Linux.
- You also want workflow automation.
Choose CivicPlus if
- You need government websites.
- You work on Web, Ios, Android.
- You also want agenda management.
Questions people ask
- Is Laserfiche or CivicPlus better?
- Neither clearly leads. Laserfiche starts at $50/month and CivicPlus at On request, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
- Which is cheaper, Laserfiche or CivicPlus?
- Laserfiche starts at $50/month and CivicPlus at On request.
- Does Laserfiche or CivicPlus run on more platforms?
- Laserfiche runs on Web, Mobile, Windows, macOS, Linux. CivicPlus runs on Web, Ios, Android.
- What is Laserfiche best used for?
- Laserfiche is most often used for citizen services, records management, public safety, civic engagement. Of those, citizen services and records management are not what CivicPlus is typically brought in for.
- What can Laserfiche do that CivicPlus cannot?
- Laserfiche covers Document Capture, Workflow Automation, Records Management, Electronic Forms. CivicPlus covers Government Websites, Agenda Management, Mass Notifications, Online Forms. Both handle Web support, Ios support, Android support.
Answered from the vendors’ own pages
Laserfiche: Does Laserfiche offer both cloud and self-hosted options?
Yes. Laserfiche Cloud offers three tiers (Starter $53/user/month, Professional $73, Business $93). Laserfiche 12 provides self-hosted deployment for organizations requiring on-premise infrastructure or with strict security and regulatory constraints.
SourceLaserfiche: What does Laserfiche capture from documents?
Laserfiche provides document capture, electronic forms, workflow automation, case management, mobile access, and government-certified records management with automatic filing and retention schedules.
SourceLaserfiche: Can Laserfiche track document workflows automatically?
Yes. Laserfiche includes workflow automation that tracks and fulfills processes like FOIA requests, with access controls, audit trails, and automated recordkeeping for compliance.
Source