Software · head to head
Haptik vs Amazon Lex
Haptik
Software
Conversational AI platform for customer engagement and support
- From
- On request
- Rated
- -
Amazon Lex
Software
AWS conversational AI service
- From
- $0.00075/per text request
- Rated
- -
The short version
- Each has a real cost: Haptik no pricing is published, and no tier, cost structure or minimum is disclosed; Amazon Lex pay-as-you-go model with no standard free tier, only AWS free credits for new customers (6 months, $200 limit)
- They diverge on capability: Haptik covers Conversational AI, Amazon Lex covers Speech recognition.
Where they differ
Only the attributes on which Haptik and Amazon Lex actually diverge.
| Attribute | Haptik | Amazon Lex |
|---|---|---|
| Starting price | On request | $0.00075/per text request |
| Pricing model | subscription | usage-based |
| Platforms | Web, Mobile, Messaging apps, Voice | Web, AWS Cloud |
| Founded | 2013 | 2006 |
Identical on both: free tier (No), user rating (Not yet rated), category (Unknown).
What each one covers
Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.
Only in Haptik
- Conversational AI
- Multi-channel support
- Intent recognition
- Analytics
- Slack
- API
Only in Amazon Lex
- Speech recognition
- Natural language understanding
- Voice and text
- Lambda integration
- AWS services
- Lambda
- DynamoDB
- SNS
Both cover
- Web support
- Mobile support
What people use each for
The jobs each tool is most often brought in to do.
Haptik
- Building conversational AI assistants for customer supportnot Amazon Lex
- Automating customer conversations across messaging channelsnot Amazon Lex
Amazon Lex
- Building conversational chatbots leveraging Alexa deep learning enginenot Haptik
- Voice and text-based NLU applications requiring automatic speech recognitionnot Haptik
- Custom conversational interfaces integrated into existing applicationsnot Haptik
Where each one falls short
Documented limitations, not opinions. Every one is a constraint you would hit in normal use.
Haptik
- No pricing is published, and no tier, cost structure or minimum is disclosed
- The only routes to a figure are a demo request or an enterprise sales email
Amazon Lex
- Pay-as-you-go model with no standard free tier, only AWS free credits for new customers (6 months, $200 limit)
- Speech requests cost $0.004 each, text requests $0.00075 each, training costs $0.50 per minute
- Variable costs can accumulate quickly for high-volume applications
Pricing, plan by plan
Haptik
On request- Starter$100/month
- Basic chatbot
- 1 channel
- Professional$300/month
- Advanced AI
- Multi-channel
- Enterprise$undefined/month
- Custom solutions
- Dedicated support
Amazon Lex
$0.00075/per text requestNo published plan breakdown. See the Amazon Lex review.
Which should you pick?
Choose Haptik if
- You need conversational ai.
- You work on Web, Mobile, Messaging apps, Voice.
- You also want multi-channel support.
Choose Amazon Lex if
- You need speech recognition.
- You work on Web, AWS Cloud.
- You also want natural language understanding.
Questions people ask
- Is Haptik or Amazon Lex better?
- Neither clearly leads. Haptik starts at On request and Amazon Lex at $0.00075/per text request, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
- Which is cheaper, Haptik or Amazon Lex?
- Haptik starts at On request and Amazon Lex at $0.00075/per text request.
- Does Haptik or Amazon Lex run on more platforms?
- Haptik runs on Web, Mobile, Messaging apps, Voice. Amazon Lex runs on Web, AWS Cloud.
- What is Haptik best used for?
- Haptik is most often used for building conversational ai assistants for customer support, automating customer conversations across messaging channels. Of those, building conversational ai assistants for customer support and automating customer conversations across messaging channels are not what Amazon Lex is typically brought in for.
- What can Haptik do that Amazon Lex cannot?
- Haptik covers Conversational AI, Multi-channel support, Intent recognition, Analytics. Amazon Lex covers Speech recognition, Natural language understanding, Voice and text, Lambda integration. Both handle Web support, Mobile support.