Software · head to head
Grubhub vs BentoBox
The short version
- Each has a real cost: Grubhub commission fees of 15-30% significantly reduce restaurant profit margins; BentoBox bentoBox is now Clover, and its own site states that BentoBox products and services are only available to Clover POS customers
- They diverge on capability: Grubhub covers Delivery network, BentoBox covers Website builder.
Where they differ
Only the attributes on which Grubhub and BentoBox actually diverge.
Identical on both: free tier (No), user rating (Not yet rated), category (Unknown).
What each one covers
Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.
Only in Grubhub
- Delivery network
- Order management
- Customer reach
- Marketing tools
- Analytics
- Loyalty programs
- Olo
- Omnivore
Only in BentoBox
- Website builder
- Online ordering
- Email marketing
- Gift cards
- Catering
- Event management
- OpenTable
- Resy
Both cover
- Toast
- Square
- Web support
What people use each for
The jobs each tool is most often brought in to do.
Grubhub
- Point of Salenot BentoBox
- Order Managementnot BentoBox
- Inventory Controlnot BentoBox
- Staff Schedulingnot BentoBox
BentoBox
- Restaurant websites with integrated online orderingnot Grubhub
- Gift cards, events and catering enquiries from a restaurant's own sitenot Grubhub
- Marketing and customer data capture for restaurants on Clover POSnot Grubhub
Where each one falls short
Documented limitations, not opinions. Every one is a constraint you would hit in normal use.
Grubhub
- Commission fees of 15-30% significantly reduce restaurant profit margins
- Limited geographic coverage compared to competitors like DoorDash
- Driver availability issues in some areas leading to canceled orders
- Limited independent restaurant partnerships compared to competitors
- Average delivery time of 40 minutes is slower than Uber Eats (33 minutes) and DoorDash (38 minutes)
BentoBox
- BentoBox is now Clover, and its own site states that BentoBox products and services are only available to Clover POS customers
- The pricing page publishes no plan price, setup fee, online ordering commission or contract length
- Existing customers wanting to add services are directed to a customer success manager or an email address rather than a self serve price
Pricing, plan by plan
Grubhub
$15/order- Basic$15/percent
- Marketplace listing
- Order management
- Standard$20/percent
- Delivery
- Marketing
- Premium$25/percent
- Priority placement
- Promotions
BentoBox
$99/month- Starter$99/month
- Website
- Basic features
- Essential$199/month
- Online ordering
- Marketing
- Pro$399/month
- Full features
- Catering
Which should you pick?
Choose Grubhub if
- You need delivery network.
- You work on Web, Ios, Android.
- You also want order management.
Questions people ask
- Is Grubhub or BentoBox better?
- Neither clearly leads. Grubhub starts at $15/order and BentoBox at $99/month, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
- Which is cheaper, Grubhub or BentoBox?
- Grubhub starts at $15/order and BentoBox at $99/month.
- Does Grubhub or BentoBox run on more platforms?
- Grubhub runs on Web, Ios, Android. BentoBox runs on Web.
- What is Grubhub best used for?
- Grubhub is most often used for point of sale, order management, inventory control, staff scheduling. Of those, point of sale and order management are not what BentoBox is typically brought in for.
- What can Grubhub do that BentoBox cannot?
- Grubhub covers Delivery network, Order management, Customer reach, Marketing tools. BentoBox covers Website builder, Online ordering, Email marketing, Gift cards. Both handle Toast, Square, Web support.
Answered from the vendors’ own pages
Grubhub: How much does Grubhub charge restaurants?
Grubhub charges restaurants a marketing commission of 5%, 15%, or 20% depending on the Marketplace plan, plus a processing fee of $0.30 plus 3.05% per order.
SourceGrubhub: What does Grubhub cost customers?
Grubhub charges customers a $2.25 order processing fee plus $0.99 for delivery. A subscription offers $6.95 or $19.95/month for unlimited free delivery on eligible orders.
SourceGrubhub: Does Grubhub offer promotional tools for restaurants?
Yes, Grubhub offers Sponsored Listings (3-10% premium on commissions) and Boost Programs (10-20% additional cost per order) to increase restaurant visibility.
SourceGrubhub: Is Grubhub available in all cities?
No, Grubhub delivery service is not available in all cities, and the platform is less convenient in small cities with limited driver availability.
Source