Software · head to head
FullStory vs eBay
The short version
- Only FullStory has a free tier, so it costs nothing to try first.
- Each has a real cost: FullStory free tier limited to 30,000 sessions per month, no 5,000+ monthly active user sites; eBay final value fees run up to 13.6 percent of the sale price plus $0.30 per order in most categories, on top of any optional listing upgrade fees
Where they differ
Only the attributes on which FullStory and eBay actually diverge.
Identical on both: user rating (Not yet rated), category (Unknown).
What each one covers
Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.
Only in FullStory
- Session replay
- Heatmaps
- Conversion funnels
- User journey mapping
- Error tracking
- Frustration signals
- Search functionality
- Custom events
Only in eBay
Nothing recorded that FullStory does not also cover.
What people use each for
The jobs each tool is most often brought in to do.
FullStory
- User experience analysisnot eBay
- Bug reproductionnot eBay
- Conversion optimizationnot eBay
- Customer supportnot eBay
- Product developmentnot eBay
eBay
No use cases recorded yet. See the eBay review.
Where each one falls short
Documented limitations, not opinions. Every one is a constraint you would hit in normal use.
FullStory
- Free tier limited to 30,000 sessions per month, no 5,000+ monthly active user sites
- Personal email addresses cannot be used for signup; business email domain required
- Paid plan pricing not publicly listed, requires sales contact for quotes
- Free plan has no email support, only community-based assistance
- Mobile app analytics requires a separate add-on purchase
eBay
- Final value fees run up to 13.6 percent of the sale price plus $0.30 per order in most categories, on top of any optional listing upgrade fees
Pricing, plan by plan
FullStory
Free- FreeFree
- 1,000 sessions/month
- 14-day data retention
- Basic analytics
- Business$undefined/month
- Custom sessions
- 3-month retention
- Advanced analytics
- Enterprise$undefined/month
- Unlimited sessions
- Custom retention
- Advanced privacy controls
eBay
On requestNo published plan breakdown. See the eBay review.
Which should you pick?
Choose FullStory if
- You need session replay.
- You want to start without paying.
- You work on Web, Mobile.
- You also want heatmaps.
Choose eBay if
Nothing in the data separates eBay from FullStory on the points above - pick on price and on how each one feels to use.
Questions people ask
- Is FullStory or eBay better?
- Neither clearly leads. FullStory starts at Free and eBay at On request, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
- Which is cheaper, FullStory or eBay?
- FullStory has a free tier; the other does not. Paid plans start at Free for FullStory and On request for eBay.
- Does FullStory or eBay run on more platforms?
- FullStory runs on Web, Mobile. eBay runs on Web.
- Can I use FullStory for free?
- Yes. FullStory has a free tier, so you can try it without paying. eBay starts at On request.
- What is FullStory best used for?
- FullStory is most often used for user experience analysis, bug reproduction, conversion optimization, customer support. Of those, user experience analysis and bug reproduction are not what eBay is typically brought in for.
- What can FullStory do that eBay cannot?
- FullStory covers Session replay, Heatmaps, Conversion funnels, User journey mapping.
Answered from the vendors’ own pages
FullStory: What does FullStory's free tier include?
30,000 sessions per month, 10 user seats, 5,000 server-side events per month, 1 year of session replay retention, and 1 year of product analytics retention. Session capture pauses when you exceed the monthly limit, though existing sessions remain accessible.
SourceFullStory: What features are excluded from the free plan?
Dashboards, configurable form privacy, Go-Live functionality, Streams, client-side rate hooks, mobile app analytics, and StoryAI are not available on the free tier. Email support is also unavailable; only community-based help is provided.
SourceFullStory: Can I use a personal email to sign up for FullStory's free plan?
No. FullStory requires a business email domain for signup; personal email services like Gmail cannot be used for free plan registration.
SourceFullStory: How does FullStory integrate with Slack?
FullStory's Slack integration allows individual users to send noteworthy sessions to Slack channels. Advanced and Enterprise plans can configure Alerts to receive notifications in Slack when user metrics exceed defined thresholds.
SourceFullStory: What analytics platforms does FullStory integrate with?
FullStory integrates with Segment, Mixpanel, Adobe Analytics, Google Analytics, Salesforce, HubSpot, and others. These integrations allow you to attach FullStory session URLs to events in your analytics platform for cross-platform correlation.
Source