Software · head to head
Cloze vs Bitrix24
The short version
- Only Bitrix24 has a free tier, so it costs nothing to try first.
- Each has a real cost: Cloze four paid tiers run from $17 to $42 per user per month, and each withholds a different set of features rather than simply adding capacity; Bitrix24 the free plan is limited to 2 users and 5 GB of storage
- They diverge on capability: Cloze covers Communication history, Bitrix24 covers Sales pipeline.
Where they differ
Only the attributes on which Cloze and Bitrix24 actually diverge.
Identical on both: pricing model (subscription), platforms (Web, Ios, Android), user rating (Not yet rated), category (Unknown), founded (2012).
What each one covers
Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.
Only in Cloze
- Communication history
- Relationship insights
- Task management
- Integration aggregation
- Gmail
- Outlook
Only in Bitrix24
- Sales pipeline
- Service desk
- Project management
- Chat
- Automation
- Mobile app
- Slack
- Zapier
Both cover
- Contact management
- GDPR
- Cloud deployment
- Web support
- Ios support
- Android support
What people use each for
The jobs each tool is most often brought in to do.
Cloze
- CRM that builds contact records automatically from email and calendarnot Bitrix24
- Tracking relationships and follow ups without manual data entrynot Bitrix24
Bitrix24
- CRM and sales pipeline management for a small businessnot Cloze
- Team chat, tasks and project management in one suitenot Cloze
- Telephony and email integrated with customer recordsnot Cloze
- Document storage and collaborationnot Cloze
- Workflow automation and HR records on the higher tiersnot Cloze
Where each one falls short
Documented limitations, not opinions. Every one is a constraint you would hit in normal use.
Cloze
- Four paid tiers run from $17 to $42 per user per month, and each withholds a different set of features rather than simply adding capacity
- Campaign automation, marketing mail and generative AI require the Business Platinum plan at $42 per user per month
- Lead routing, sub team hierarchies and enterprise controls are Platinum only
- Even the Business Gold plan at $29 per user excludes the matching engine and lead capture
- The concierge service is an add on at $20 per user per month with a $500 monthly minimum
- Every published rate assumes annual billing
Bitrix24
- The free plan is limited to 2 users and 5 GB of storage
- Plans are flat-rate blocks with hard user ceilings, so exceeding 5, 50 or 100 users means jumping a tier rather than adding a seat
- Monthly billing is roughly 40 percent dearer than annual, at $69 against $49 on Basic
- Sales automation and invoicing need Standard at $99 a month, and workflow automation and HR need Professional at $199
- SOC compliance and the 99.95 percent SLA are Enterprise only, from $399 a month
Pricing, plan by plan
Cloze
$50/month- Professional$50/month
- Contact management
- Communication history
- Insights
- Team$100/month
- Everything in Professional
- Team collaboration
- Advanced analytics
Bitrix24
Free- FreeFree
- Up to 12 users
- Basic CRM
- Chat
- Basic$39/month
- Everything in Free
- Sales automation
- Customer portal
- Standard$99/month
- Everything in Basic
- Advanced automation
- Custom fields
- Professional$199/month
- Everything in Standard
- Dedicated support
Which should you pick?
Choose Cloze if
- You need communication history.
- You work on Web, Ios, Android.
- You also want relationship insights.
Choose Bitrix24 if
- You need sales pipeline.
- You want to start without paying.
- You work on Web, Ios, Android.
- You also want service desk.
Questions people ask
- Is Cloze or Bitrix24 better?
- Neither clearly leads. Cloze starts at $50/month and Bitrix24 at Free, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
- Which is cheaper, Cloze or Bitrix24?
- Bitrix24 has a free tier; the other does not. Paid plans start at $50/month for Cloze and Free for Bitrix24.
- Does Cloze or Bitrix24 run on more platforms?
- Both run on Web, Ios, Android, so platform support will not decide this one for you.
- Can I use Bitrix24 for free?
- Yes. Bitrix24 has a free tier, so you can try it without paying. Cloze starts at $50/month.
- What is Cloze best used for?
- Cloze is most often used for crm that builds contact records automatically from email and calendar, tracking relationships and follow ups without manual data entry. Of those, crm that builds contact records automatically from email and calendar and tracking relationships and follow ups without manual data entry are not what Bitrix24 is typically brought in for.
- What can Cloze do that Bitrix24 cannot?
- Cloze covers Communication history, Relationship insights, Task management, Integration aggregation. Bitrix24 covers Sales pipeline, Service desk, Project management, Chat. Both handle Contact management, GDPR, Cloud deployment, Web support.