Software · head to head
Zoom vs Folk
The short version
- Each has a real cost: Zoom cost creep from add-ons increases pricing from $14/user to $25+/user when including Phone and advanced features; Folk no native mobile app, only works through mobile browser which is not optimized for phones
- They diverge on capability: Zoom covers HD video & audio, Folk covers Contact management.
Where they differ
Only the attributes on which Zoom and Folk actually diverge.
Identical on both: starting price (Free), free tier (Yes), user rating (Not yet rated), category (Unknown).
What each one covers
Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.
Only in Zoom
- HD video & audio
- Screen sharing
- Recording & transcripts
- Virtual backgrounds
- Breakout rooms
- Polling & Q&A
- Chat
- Whiteboard
Only in Folk
- Contact management
- Email tracking
- Mail merge
- Chrome extension
- Tags & groups
- Notes & activities
- Import/export
- Search & filters
What people use each for
The jobs each tool is most often brought in to do.
Zoom
- Team meetingsnot Folk
- Webinarsnot Folk
- Virtual eventsnot Folk
- Online trainingnot Folk
- Telehealthnot Folk
Folk
- Contact managementnot Zoom
- Sales outreachnot Zoom
- Networkingnot Zoom
- Recruitmentnot Zoom
- Investor relationsnot Zoom
Where each one falls short
Documented limitations, not opinions. Every one is a constraint you would hit in normal use.
Zoom
- Cost creep from add-ons increases pricing from $14/user to $25+/user when including Phone and advanced features
- Feature set is overwhelming with complex navigation and too many options
- Limited analytics and coaching features compared to dedicated contact center platforms
- Call recording and admin oversight lack strict governance needed for regulated industries
Folk
- No native mobile app, only works through mobile browser which is not optimized for phones
- Limited workflow automation capabilities compared to enterprise CRMs
- No automatic phone call tracking, requires manual entry
- Limited reporting and analytics features
- Monthly caps on email sends and enrichment credits on lower tiers
- LinkedIn Chrome extension sometimes has synchronization problems
- Email sent through Folk sometimes doesn't appear as sent in user's Outlook account
Pricing, plan by plan
Zoom
Free- BasicFree
- 100 participants
- 40-minute group meetings
- Unlimited 1-on-1 meetings
- Pro$14.99/month
- 100 participants
- 30-hour group meetings
- Cloud recording (5GB)
- Business$19.99/month
- 300 participants
- Single sign-on
- Recording transcripts
- Enterprise$25/month
- 500 participants
- Advanced admin features
- Executive business review
Folk
Free- Standard$24/month
- Pipeline management
- Email campaigns
- Contact enrichment
- Premium$48/month
- Custom objects
- Email sequences
- Dashboards
- Enterprise$80/month
- Dedicated account manager
- Custom integrations
- Priority support
Which should you pick?
Choose Zoom if
- You need hd video & audio.
- You want to start without paying.
- You work on Web, iOS, Android, Windows, macOS.
- You also want screen sharing.
Choose Folk if
- You need contact management.
- You want to start without paying.
- You also want email tracking.
Questions people ask
- Is Zoom or Folk better?
- Neither clearly leads. Zoom starts at Free and Folk at Free, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
- Which is cheaper, Zoom or Folk?
- Zoom starts at Free and Folk at Free.
- Does Zoom or Folk run on more platforms?
- Zoom runs on Web, iOS, Android, Windows, macOS. Folk runs on Web.
- Can I use Zoom for free?
- Both have a free tier, so you can try either at no cost before committing.
- What is Zoom best used for?
- Zoom is most often used for team meetings, webinars, virtual events, online training. Of those, team meetings and webinars are not what Folk is typically brought in for.
- What can Zoom do that Folk cannot?
- Zoom covers HD video & audio, Screen sharing, Recording & transcripts, Virtual backgrounds. Folk covers Contact management, Email tracking, Mail merge, Chrome extension.
Answered from the vendors’ own pages
Zoom: What are Zoom's main pricing tiers?
Zoom offers a free Basic plan with 40-minute limits for group meetings, Pro at $14.16/user/month, Business at $15.58/user/month with 300 participant capacity, and Enterprise with custom pricing. Additional costs apply for Phone ($10.50/user/month), Webinars, and Rooms.
SourceFolk: What are Folk's pricing plans?
Folk offers three plans: Standard at $24/month per member (billed annually), Premium at $48/month with custom objects and email sequences, and Enterprise from $80/month with advanced security and dedicated support. New workspaces get a 2-week free trial with all Premium features.
SourceZoom: What integrations does Zoom support?
Zoom integrates with Salesforce, Slack, Microsoft 365, Google Workspace, HubSpot, Zendesk, and many other business applications, though integration depth varies by partner.
SourceFolk: Does Folk offer a mobile app?
Folk does not have native iOS or Android apps. The web interface technically works on mobile browsers but is built primarily for desktop use.
SourceZoom: Can Zoom be used for webinars?
Yes, Zoom Webinars is available as a separate product starting at $66.67 per month, providing larger audience capabilities and specialized webinar features.
SourceFolk: Does Folk track phone calls automatically?
No, Folk does not automatically track phone calls. All call interactions must be manually entered into the system.
SourceFolk: What integrations does Folk support?
Folk supports over 5,000 integrations through platforms like Zapier and Make. It includes native email, calendar, and WhatsApp sync, LinkedIn extension, and can enrich contact data using its built-in enrichment tool.
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