Trustpilot vs Toast
A comprehensive head-to-head comparison of two leading e-commerce & retail solutions in 2026. Compare features, pricing, ratings, and more to find the right fit.
Quick Verdict
Choose Trustpilot if you need Review collection and prefer a free starting option. Choose Toast if you prioritize Point of sale and want plans starting at $120/month. Both are rated 4.0/5 by users.
Trustpilot vs Toast: At a Glance
| Criteria | Trustpilot | Toast |
|---|---|---|
| User Rating | 4.0 | 4.0 |
| Pricing | Free | $120/month |
| Pricing Model | subscription | subscription |
| Free Plan | ||
| Platforms | Web | Web |
| Category | E-commerce & Retail | E-commerce & Retail |
| Founded | 2011 | 2011 |
Feature Comparison: Trustpilot vs Toast
| Feature | Trustpilot | Toast |
|---|---|---|
| Review collection | ||
| Email surveys | ||
| Review moderation | ||
| Analytics dashboard | ||
| Response management | ||
| Star rating display | ||
| Widgets | ||
| API access | ||
| Point of sale | ||
| Order management | ||
| Kitchen display system | ||
| Employee scheduling | ||
| Customer management | ||
| Inventory tracking | ||
| Analytics & reporting | ||
| Delivery integration |
Trustpilot vs Toast: Pricing Breakdown
Trustpilot Pricing
Model: subscription
- Review collection
- Basic analytics
- Response tools
- Email support
- All Free features
- Advanced analytics
- Priority inbox
- Custom branding
Toast Pricing
Model: subscription
- POS system
- Order management
- 1 register
- Email support
- All Essential features
- Unlimited registers
- Kitchen display
- Priority support
Pros and Cons
Trustpilot
Pros
- Free plan available to get started
- Rich feature set with 8+ capabilities
- Strong Review collection functionality
- Strong Email surveys functionality
- Integrates with 5+ tools
Cons
- Limited platform support (Web only)
- May require time to learn advanced features
Toast
Pros
- Rich feature set with 8+ capabilities
- Strong Point of sale functionality
- Strong Order management functionality
- Integrates with 5+ tools
Cons
- No free plan available
- Limited platform support (Web only)
- May require time to learn advanced features
Who Should Use Trustpilot vs Toast?
Choose Trustpilot if you:
- Need Review collection
- Want to start for free
- Work primarily on Web
- Value Email surveys
Choose Toast if you:
- Need Point of sale
- Have a budget of $120/month+
- Work primarily on Web
- Value Order management
Frequently Asked Questions: Trustpilot vs Toast
Is Trustpilot better than Toast?
It depends on your needs. Trustpilot has a 4.0/5 user rating while Toast has 4.0/5. Trustpilot excels in Review collection and Email surveys, while Toast stands out with Point of sale and Order management. Consider your budget (Free vs $120/month), platform needs, and specific feature requirements.
Which is cheaper, Trustpilot or Toast?
Trustpilot offers a free plan and starts at Free. Toast starts at $120/month. Trustpilot has a clear pricing advantage with its free tier.
Can I use Trustpilot and Toast together?
While both are e-commerce & retail tools, some teams use complementary software together. Both offer integrations with popular business tools that may enable some interoperability. However, most users find that one solution covers their core e-commerce & retail needs.
What are the main differences between Trustpilot and Toast?
The key differences include: pricing model (subscription vs subscription), platform support (Web vs Web), and feature focus. Trustpilot emphasizes Review collection, Email surveys, Review moderation while Toast focuses on Point of sale, Order management, Kitchen display system. User ratings differ slightly: 4.0 vs 4.0 out of 5.
Ready to choose?
Explore detailed reviews, user ratings, and pricing for both Trustpilot and Toast.