Food & Restaurant · head to head
Tock vs Grubhub
Tock
Food & Restaurant
All-in-one reservation and events platform
- From
- $199/month
- Rated
- -
The short version
- Each has a real cost: Tock tock To Go pickup/delivery takes a 3% cut of orders from restaurants, with the separate $5 to $10 delivery charge passed to the consumer, per a case study reproduced on the vendor's own site (Internet Archive capture, 25 December 2022); Grubhub commission fees of 15-30% significantly reduce restaurant profit margins
- They diverge on capability: Tock covers Reservations, Grubhub covers Delivery network.
Where they differ
Only the attributes on which Tock and Grubhub actually diverge.
Identical on both: free tier (No), platforms (Web, Ios, Android), user rating (Not yet rated), category (Food & Restaurant).
What each one covers
Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.
Only in Tock
- Reservations
- Prepaid bookings
- Event ticketing
- Experiences
- Table management
- CRM
- Stripe
Only in Grubhub
- Delivery network
- Order management
- Customer reach
- Marketing tools
- Analytics
- Loyalty programs
- Olo
- Omnivore
Both cover
- Toast
- Square
- Web support
- Ios support
- Android support
What people use each for
The jobs each tool is most often brought in to do.
Tock
- Point of Sale
- Order Management
- Inventory Control
- Staff Scheduling
Grubhub
- Point of Sale
- Order Management
- Inventory Control
- Staff Scheduling
Both are used for point of sale, order management, inventory control, staff scheduling, on those jobs the choice comes down to price and fit rather than capability.
Where each one falls short
Documented limitations, not opinions. Every one is a constraint you would hit in normal use.
Tock
- Tock To Go pickup/delivery takes a 3% cut of orders from restaurants, with the separate $5 to $10 delivery charge passed to the consumer, per a case study reproduced on the vendor's own site (Internet Archive capture, 25 December 2022)
Grubhub
- Commission fees of 15-30% significantly reduce restaurant profit margins
- Limited geographic coverage compared to competitors like DoorDash
- Driver availability issues in some areas leading to canceled orders
- Limited independent restaurant partnerships compared to competitors
- Average delivery time of 40 minutes is slower than Uber Eats (33 minutes) and DoorDash (38 minutes)
Pricing, plan by plan
Tock
$199/month- Basic$199/month
- Reservations
- Basic features
- Plus$699/month
- Events
- Prepaid
- Marketing
- ProFree
- Custom pricing
- Full features
Grubhub
$15/order- Basic$15/percent
- Marketplace listing
- Order management
- Standard$20/percent
- Delivery
- Marketing
- Premium$25/percent
- Priority placement
- Promotions
Which should you pick?
Choose Tock if
- You need reservations.
- You work on Web, Ios, Android.
- You also want prepaid bookings.
Choose Grubhub if
- You need delivery network.
- You work on Web, Ios, Android.
- You also want order management.
Questions people ask
- Is Tock or Grubhub better?
- Neither clearly leads. Tock starts at $199/month and Grubhub at $15/order, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
- Which is cheaper, Tock or Grubhub?
- Tock starts at $199/month and Grubhub at $15/order.
- Does Tock or Grubhub run on more platforms?
- Both run on Web, Ios, Android, so platform support will not decide this one for you.
- What is Tock best used for?
- Tock is most often used for point of sale, order management, inventory control, staff scheduling.
- What can Tock do that Grubhub cannot?
- Tock covers Reservations, Prepaid bookings, Event ticketing, Experiences. Grubhub covers Delivery network, Order management, Customer reach, Marketing tools. Both handle Toast, Square, Web support, Ios support.
Answered from the vendors’ own pages
Grubhub: How much does Grubhub charge restaurants?
Grubhub charges restaurants a marketing commission of 5%, 15%, or 20% depending on the Marketplace plan, plus a processing fee of $0.30 plus 3.05% per order.
SourceGrubhub: What does Grubhub cost customers?
Grubhub charges customers a $2.25 order processing fee plus $0.99 for delivery. A subscription offers $6.95 or $19.95/month for unlimited free delivery on eligible orders.
SourceGrubhub: Does Grubhub offer promotional tools for restaurants?
Yes, Grubhub offers Sponsored Listings (3-10% premium on commissions) and Boost Programs (10-20% additional cost per order) to increase restaurant visibility.
SourceGrubhub: Is Grubhub available in all cities?
No, Grubhub delivery service is not available in all cities, and the platform is less convenient in small cities with limited driver availability.
Source