Re:amaze vs Freshworks Customer Service Suite
A comprehensive head-to-head comparison of two leading customer support solutions in 2026. Compare features, pricing, ratings, and more to find the right fit.
Quick Verdict
Choose Re:amaze if you need Multi-channel inbox and prefer comprehensive paid features. Choose Freshworks Customer Service Suite if you prioritize Unified inbox and want a free tier to start. Re:amaze has a higher user rating (4.5 vs 4.4).
Re:amaze vs Freshworks Customer Service Suite: At a Glance
| Criteria | Re:amaze | Freshworks Customer Service Suite |
|---|---|---|
| User Rating | 4.5 | 4.4 |
| Pricing | $29/month | Free |
| Pricing Model | per-user | per-agent |
| Free Plan | ||
| Platforms | Web, Ios, Android | Web, Ios, Android, Api |
| Category | Customer Support | Customer Support |
| Founded | 2012 | 2010 |
Feature Comparison: Re:amaze vs Freshworks Customer Service Suite
| Feature | Re:amaze | Freshworks Customer Service Suite |
|---|---|---|
| Multi-channel inbox | ||
| Live chat | ||
| FAQ center | ||
| Chatbots | ||
| Automation | ||
| Push campaigns | ||
| Shopify | ||
| BigCommerce | ||
| WooCommerce | ||
| Stripe | ||
| Slack | ||
| SSL | ||
| GDPR | ||
| 2FA | ||
| Web support | ||
| Unified inbox | ||
| AI-powered chatbot | ||
| Ticketing system | ||
| Self-service portal | ||
| Analytics | ||
| Microsoft Teams | ||
| Salesforce | ||
| Zapier | ||
| SOC2 | ||
| ISO27001 | ||
| HIPAA |
Re:amaze vs Freshworks Customer Service Suite: Pricing Breakdown
Re:amaze Pricing
Model: per-user
- Unlimited channels
- Basic automation
- FAQ
- Live view
- Advanced workflows
- Push campaigns
- Staff reports
- Custom roles
- SMS support
Freshworks Customer Service Suite Pricing
Model: per-agent
- Basic ticketing
- Email channel
- Knowledge base
- 10 agent limit
- All channels
- Automation
- Integrations
- SLA management
- AI-powered features
- Custom reports
- Advanced workflows
- Priority support
- Custom objects
- Sandbox
- Audit logs
- Dedicated support
Pros and Cons
Re:amaze
Pros
- Highly rated by users (4.5/5)
- Available on 3 platforms (Web, Ios, Android)
- Rich feature set with 15+ capabilities
- Strong Multi-channel inbox functionality
- Strong Live chat functionality
Cons
- No free plan available
- May require time to learn advanced features
Freshworks Customer Service Suite
Pros
- Highly rated by users (4.4/5)
- Free plan available to get started
- Available on 4 platforms (Web, Ios, Android, Api)
- Rich feature set with 15+ capabilities
- Strong Unified inbox functionality
- Strong AI-powered chatbot functionality
Cons
- May require time to learn advanced features
Who Should Use Re:amaze vs Freshworks Customer Service Suite?
Choose Re:amaze if you:
- Need Multi-channel inbox
- Have a budget of $29/month+
- Work primarily on Web and Ios
- Value Live chat
Choose Freshworks Customer Service Suite if you:
- Need Unified inbox
- Want to start for free
- Work primarily on Web and Ios
- Value AI-powered chatbot
Frequently Asked Questions: Re:amaze vs Freshworks Customer Service Suite
Is Re:amaze better than Freshworks Customer Service Suite?
It depends on your needs. Re:amaze has a 4.5/5 user rating while Freshworks Customer Service Suite has 4.4/5. Re:amaze excels in Multi-channel inbox and Live chat, while Freshworks Customer Service Suite stands out with Unified inbox and AI-powered chatbot. Consider your budget ($29/month vs Free), platform needs, and specific feature requirements.
Which is cheaper, Re:amaze or Freshworks Customer Service Suite?
Re:amaze starts at $29/month. Freshworks Customer Service Suite offers a free plan and starts at Free. Freshworks Customer Service Suite has a clear pricing advantage with its free tier.
Can I use Re:amaze and Freshworks Customer Service Suite together?
While both are customer support tools, some teams use complementary software together. Check each product's API and integration capabilities for compatibility. However, most users find that one solution covers their core customer support needs.
What are the main differences between Re:amaze and Freshworks Customer Service Suite?
The key differences include: pricing model (per-user vs per-agent), platform support (Web, Ios, Android vs Web, Ios, Android, Api), and feature focus. Re:amaze emphasizes Multi-channel inbox, Live chat, FAQ center while Freshworks Customer Service Suite focuses on Unified inbox, AI-powered chatbot, Ticketing system. User ratings differ slightly: 4.5 vs 4.4 out of 5.
Ready to choose?
Explore detailed reviews, user ratings, and pricing for both Re:amaze and Freshworks Customer Service Suite.