Software · head to head
Mark43 vs Citizen
The short version
- Only Citizen has a free tier, so it costs nothing to try first.
- Each has a real cost: Mark43 listed on UK G-Cloud 14 at £3,955 to £5,900 per unit for the Mark43 Integration Platform add-on, submitted directly by Mark43 UK Limited; Citizen the App Store listing for Citizen: Safety & Live Video (seller sp0n, Inc., matched) states the base app is free but gates police/fire scanner audio, detailed incident archives and multiple alert zones behind a Citizen Premium subscription tier, whose price is not disclosed in the listing.
- They diverge on capability: Mark43 covers Computer-Aided Dispatch, Citizen covers Real-time Alerts.
Where they differ
Only the attributes on which Mark43 and Citizen actually diverge.
Identical on both: user rating (Not yet rated), category (Unknown).
What each one covers
Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.
Only in Mark43
- Computer-Aided Dispatch
- Records Management
- Evidence Management
- Analytics
- Mobile
- FBI CJIS
- NCIC
- State Systems
Only in Citizen
- Real-time Alerts
- 911 Monitoring
- Live Video
- Safety Map
- Personal Safety
- Emergency Services
- Social Media
- Location Services
Both cover
- Ios support
- Android support
What people use each for
The jobs each tool is most often brought in to do.
Mark43
- Citizen Services
- Records Management
- Public Safety
- Civic Engagement
Citizen
- Citizen Services
- Records Management
- Public Safety
- Civic Engagement
Both are used for citizen services, records management, public safety, civic engagement, on those jobs the choice comes down to price and fit rather than capability.
Where each one falls short
Documented limitations, not opinions. Every one is a constraint you would hit in normal use.
Mark43
- Listed on UK G-Cloud 14 at £3,955 to £5,900 per unit for the Mark43 Integration Platform add-on, submitted directly by Mark43 UK Limited
Citizen
- The App Store listing for Citizen: Safety & Live Video (seller sp0n, Inc., matched) states the base app is free but gates police/fire scanner audio, detailed incident archives and multiple alert zones behind a Citizen Premium subscription tier, whose price is not disclosed in the listing.
Pricing, plan by plan
Mark43
$2000/month- Public Safety Suite$2000/month
- CAD
- RMS
- Analytics
Citizen
Free- BasicFree
- Real-time Alerts
- Incident Feed
- Safety Map
Which should you pick?
Choose Mark43 if
- You need computer-aided dispatch.
- You work on Web, Ios, Android.
- You also want records management.
Choose Citizen if
- You need real-time alerts.
- You want to start without paying.
- You work on Ios, Android.
- You also want 911 monitoring.
Questions people ask
- Is Mark43 or Citizen better?
- Neither clearly leads. Mark43 starts at $2000/month and Citizen at Free, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
- Which is cheaper, Mark43 or Citizen?
- Citizen has a free tier; the other does not. Paid plans start at $2000/month for Mark43 and Free for Citizen.
- Does Mark43 or Citizen run on more platforms?
- Mark43 runs on Web, Ios, Android. Citizen runs on Ios, Android.
- Can I use Citizen for free?
- Yes. Citizen has a free tier, so you can try it without paying. Mark43 starts at $2000/month.
- What is Mark43 best used for?
- Mark43 is most often used for citizen services, records management, public safety, civic engagement.
- What can Mark43 do that Citizen cannot?
- Mark43 covers Computer-Aided Dispatch, Records Management, Evidence Management, Analytics. Citizen covers Real-time Alerts, 911 Monitoring, Live Video, Safety Map. Both handle Ios support, Android support.