Freshworks Customer Service Suite vs Customerly
A comprehensive head-to-head comparison of two leading customer support solutions in 2026. Compare features, pricing, ratings, and more to find the right fit.
Quick Verdict
Choose Freshworks Customer Service Suite if you need Unified inbox and prefer a free starting option. Choose Customerly if you prioritize Live chat and want a free tier to start. Customerly has a higher user rating (4.6 vs 4.4).
Freshworks Customer Service Suite vs Customerly: At a Glance
| Criteria | Freshworks Customer Service Suite | Customerly |
|---|---|---|
| User Rating | 4.4 | 4.6 |
| Pricing | Free | Free |
| Pricing Model | per-agent | per-user |
| Free Plan | ||
| Platforms | Web, Ios, Android, Api | Web, Ios, Android |
| Category | Customer Support | Customer Support |
| Founded | 2010 | 2017 |
Feature Comparison: Freshworks Customer Service Suite vs Customerly
| Feature | Freshworks Customer Service Suite | Customerly |
|---|---|---|
| Unified inbox | ||
| AI-powered chatbot | ||
| Ticketing system | ||
| Self-service portal | ||
| Analytics | ||
| Automation | ||
| Slack | ||
| Microsoft Teams | ||
| Salesforce | ||
| Shopify | ||
| Zapier | ||
| SOC2 | ||
| GDPR | ||
| ISO27001 | ||
| HIPAA | ||
| Live chat | ||
| Email marketing | ||
| Customer surveys | ||
| Help center | ||
| Video chat | ||
| WordPress | ||
| Segment | ||
| SSL | ||
| 2FA | ||
| Web support |
Freshworks Customer Service Suite vs Customerly: Pricing Breakdown
Freshworks Customer Service Suite Pricing
Model: per-agent
- Basic ticketing
- Email channel
- Knowledge base
- 10 agent limit
- All channels
- Automation
- Integrations
- SLA management
- AI-powered features
- Custom reports
- Advanced workflows
- Priority support
- Custom objects
- Sandbox
- Audit logs
- Dedicated support
Customerly Pricing
Model: per-user
- 2 teammates
- Live chat
- Basic surveys
- Unlimited chat
- Help center
- Automation
- Video chat
- Funnels
- Priority support
- White label
- Advanced analytics
- API access
Pros and Cons
Freshworks Customer Service Suite
Pros
- Highly rated by users (4.4/5)
- Free plan available to get started
- Available on 4 platforms (Web, Ios, Android, Api)
- Rich feature set with 15+ capabilities
- Strong Unified inbox functionality
- Strong AI-powered chatbot functionality
Cons
- May require time to learn advanced features
Customerly
Pros
- Highly rated by users (4.6/5)
- Free plan available to get started
- Available on 3 platforms (Web, Ios, Android)
- Rich feature set with 15+ capabilities
- Strong Live chat functionality
- Strong Email marketing functionality
Cons
- May require time to learn advanced features
Who Should Use Freshworks Customer Service Suite vs Customerly?
Choose Freshworks Customer Service Suite if you:
- Need Unified inbox
- Want to start for free
- Work primarily on Web and Ios
- Value AI-powered chatbot
Choose Customerly if you:
- Need Live chat
- Want to start for free
- Work primarily on Web and Ios
- Value Email marketing
Frequently Asked Questions: Freshworks Customer Service Suite vs Customerly
Is Freshworks Customer Service Suite better than Customerly?
It depends on your needs. Freshworks Customer Service Suite has a 4.4/5 user rating while Customerly has 4.6/5. Freshworks Customer Service Suite excels in Unified inbox and AI-powered chatbot, while Customerly stands out with Live chat and Email marketing. Consider your budget (Free vs Free), platform needs, and specific feature requirements.
Which is cheaper, Freshworks Customer Service Suite or Customerly?
Freshworks Customer Service Suite offers a free plan and starts at Free. Customerly offers a free plan and starts at Free. Compare the specific plan features to determine the best value for your use case.
Can I use Freshworks Customer Service Suite and Customerly together?
While both are customer support tools, some teams use complementary software together. Check each product's API and integration capabilities for compatibility. However, most users find that one solution covers their core customer support needs.
What are the main differences between Freshworks Customer Service Suite and Customerly?
The key differences include: pricing model (per-agent vs per-user), platform support (Web, Ios, Android, Api vs Web, Ios, Android), and feature focus. Freshworks Customer Service Suite emphasizes Unified inbox, AI-powered chatbot, Ticketing system while Customerly focuses on Live chat, Email marketing, Customer surveys. User ratings differ slightly: 4.4 vs 4.6 out of 5.
Ready to choose?
Explore detailed reviews, user ratings, and pricing for both Freshworks Customer Service Suite and Customerly.