Software · head to head
Tyler Technologies vs CitizenLab
The short version
- Each has a real cost: Tyler Technologies the Internet Archive's capture of Tyler Technologies' homepage on 31 December 2020 named dozens of distinct public-sector software solutions across Appraisal and Tax, Civic Services, Corrections, and Courts and Justice categories, all sold via government procurement contracts rather than a published price list.; CitizenLab citizenLab has rebranded to Go Vocal and the product now sells under govocal.com
- They diverge on capability: Tyler Technologies covers Financial Management, CitizenLab covers Participatory Budgeting.
Where they differ
Only the attributes on which Tyler Technologies and CitizenLab actually diverge.
| Attribute | Tyler Technologies | CitizenLab |
|---|---|---|
| Starting price | $2000/month | $500/month |
| Platforms | Web, Desktop, Ios, Android | Web, Ios, Android |
| Founded | 1966 | 2015 |
Identical on both: pricing model (subscription), free tier (No), user rating (Not yet rated), category (Unknown).
What each one covers
Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.
Only in Tyler Technologies
- Financial Management
- Courts & Justice
- Public Safety
- Appraisal & Tax
- School Solutions
- AWS GovCloud
- Microsoft Azure
- Oracle
Only in CitizenLab
- Participatory Budgeting
- Idea Management
- Online Consultations
- Surveys & Polls
- AI-powered Analysis
- Single Sign-On
- Open Data Portals
- GIS Systems
Both cover
- Web support
- Ios support
- Android support
What people use each for
The jobs each tool is most often brought in to do.
Tyler Technologies
- Citizen Servicesnot CitizenLab
- Records Managementnot CitizenLab
- Public Safetynot CitizenLab
- Civic Engagementnot CitizenLab
CitizenLab
- Running community consultation and participatory budgeting for a citynot Tyler Technologies
- Collecting resident input through surveys, ideation, mapping and votingnot Tyler Technologies
- Centralising engagement data across multiple municipal departmentsnot Tyler Technologies
Where each one falls short
Documented limitations, not opinions. Every one is a constraint you would hit in normal use.
Tyler Technologies
- The Internet Archive's capture of Tyler Technologies' homepage on 31 December 2020 named dozens of distinct public-sector software solutions across Appraisal and Tax, Civic Services, Corrections, and Courts and Justice categories, all sold via government procurement contracts rather than a published price list.
CitizenLab
- CitizenLab has rebranded to Go Vocal and the product now sells under govocal.com
- No prices are published on the plans page; every tier requires scheduling a demo
- The Essential plan allows only 1 active project and 1 admin seat, with no project manager seats
- Standard is limited to 4 admin seats and 5 project manager seats, and Premium to 8 admin seats and 25 project manager seats
- Standard restricts Sensemaking to Light, capped at 30 inputs; auto-insights require Premium
- The integrated Konveio document annotation and Echo blended engagement methods are excluded from Standard and require Premium
- Auto-translation on Premium is limited to 3 languages
- Custom fonts and other premium styling options are Premium only
- Priority support is Premium only
- Plans are split by population band, with separate ladders for cities under and over 100K population
Pricing, plan by plan
Tyler Technologies
$2000/month- Enterprise$2000/month
- ERP Suite
- Courts & Justice
- Public Safety
CitizenLab
$500/month- Government$500/month
- Participatory Budgeting
- Idea Collection
- Surveys
Which should you pick?
Choose Tyler Technologies if
- You need financial management.
- You work on Web, Desktop, Ios, Android.
- You also want courts & justice.
Choose CitizenLab if
- You need participatory budgeting.
- You work on Web, Ios, Android.
- You also want idea management.
Questions people ask
- Is Tyler Technologies or CitizenLab better?
- Neither clearly leads. Tyler Technologies starts at $2000/month and CitizenLab at $500/month, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
- Which is cheaper, Tyler Technologies or CitizenLab?
- Tyler Technologies starts at $2000/month and CitizenLab at $500/month.
- Does Tyler Technologies or CitizenLab run on more platforms?
- Tyler Technologies runs on Web, Desktop, Ios, Android. CitizenLab runs on Web, Ios, Android.
- What is Tyler Technologies best used for?
- Tyler Technologies is most often used for citizen services, records management, public safety, civic engagement. Of those, citizen services and records management are not what CitizenLab is typically brought in for.
- What can Tyler Technologies do that CitizenLab cannot?
- Tyler Technologies covers Financial Management, Courts & Justice, Public Safety, Appraisal & Tax. CitizenLab covers Participatory Budgeting, Idea Management, Online Consultations, Surveys & Polls. Both handle Web support, Ios support, Android support.