Software · head to head
Tock vs DoorDash
The short version
- Each has a real cost: Tock tock To Go pickup/delivery takes a 3% cut of orders from restaurants, with the separate $5 to $10 delivery charge passed to the consumer, per a case study reproduced on the vendor's own site (Internet Archive capture, 25 December 2022); DoorDash commission rates reach 30% on Premier plan, limiting restaurant profitability
- They diverge on capability: Tock covers Reservations, DoorDash covers Delivery logistics.
Where they differ
Only the attributes on which Tock and DoorDash actually diverge.
Identical on both: free tier (No), platforms (Web, Ios, Android), user rating (Not yet rated), category (Unknown).
What each one covers
Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.
Only in Tock
- Reservations
- Prepaid bookings
- Event ticketing
- Experiences
- Table management
- CRM
- Stripe
Only in DoorDash
- Delivery logistics
- Order management
- Customer reach
- Marketing tools
- Analytics
- Menu management
- Clover
- Olo
Both cover
- Toast
- Square
- Web support
- Ios support
- Android support
What people use each for
The jobs each tool is most often brought in to do.
Tock
- Point of Sale
- Order Management
- Inventory Control
- Staff Scheduling
DoorDash
- Point of Sale
- Order Management
- Inventory Control
- Staff Scheduling
Both are used for point of sale, order management, inventory control, staff scheduling, on those jobs the choice comes down to price and fit rather than capability.
Where each one falls short
Documented limitations, not opinions. Every one is a constraint you would hit in normal use.
Tock
- Tock To Go pickup/delivery takes a 3% cut of orders from restaurants, with the separate $5 to $10 delivery charge passed to the consumer, per a case study reproduced on the vendor's own site (Internet Archive capture, 25 December 2022)
DoorDash
- Commission rates reach 30% on Premier plan, limiting restaurant profitability
- Algorithm-driven order routing can disadvantage restaurants without premium plans
- Limited control over delivery logistics and delivery time estimates
Pricing, plan by plan
Tock
$199/month- Basic$199/month
- Reservations
- Basic features
- Plus$699/month
- Events
- Prepaid
- Marketing
- ProFree
- Custom pricing
- Full features
DoorDash
$15/order- Basic$15/percent
- Delivery
- Pickup
- Lower visibility
- Plus$25/percent
- DashPass visibility
- Marketing
- Premier$30/percent
- Highest visibility
- Premium support
Which should you pick?
Choose Tock if
- You need reservations.
- You work on Web, Ios, Android.
- You also want prepaid bookings.
Choose DoorDash if
- You need delivery logistics.
- You work on Web, iOS, Android.
- You also want order management.
Questions people ask
- Is Tock or DoorDash better?
- Neither clearly leads. Tock starts at $199/month and DoorDash at $15/order, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
- Which is cheaper, Tock or DoorDash?
- Tock starts at $199/month and DoorDash at $15/order.
- Does Tock or DoorDash run on more platforms?
- Tock runs on Web, Ios, Android. DoorDash runs on Web, iOS, Android.
- What is Tock best used for?
- Tock is most often used for point of sale, order management, inventory control, staff scheduling.
- What can Tock do that DoorDash cannot?
- Tock covers Reservations, Prepaid bookings, Event ticketing, Experiences. DoorDash covers Delivery logistics, Order management, Customer reach, Marketing tools. Both handle Toast, Square, Web support, Ios support.
Answered from the vendors’ own pages
DoorDash: What commission rates does DoorDash charge restaurants?
DoorDash offers three plans with commission rates: Basic at 15%, Plus for DashPass customers, and Premier at 30%. Pickup orders carry 6% commission across all plans.
SourceDoorDash: Does DoorDash charge activation fees?
No, DoorDash offers $0 activation fees for all restaurants joining their delivery platform.
SourceDoorDash: What is DashPass?
DashPass is DoorDash's customer subscription service that provides discounted delivery fees, reduced service fees, and exclusive deals for subscribers.
Source