Government & Public Sector · head to head
NextRequest vs CityView
NextRequest
Government & Public Sector
Public Records Request Management
- From
- $300/month
- Rated
- -
CityView
Government & Public Sector
Community Development Software
- From
- $10000/year
- Rated
- -
The short version
- Each has a real cost: NextRequest now sold as part of the CivicPlus product line rather than standalone, and nextrequest.com redirects into the CivicPlus site; CityView high implementation and licensing costs for smaller municipalities
- They diverge on capability: NextRequest covers Request Intake, CityView covers Building Permits.
Where they differ
Only the attributes on which NextRequest and CityView actually diverge.
| Attribute | NextRequest | CityView |
|---|---|---|
| Starting price | $300/month | $10000/year |
| Pricing model | subscription | Unknown |
| Founded | 2015 | 1976 |
Identical on both: free tier (No), platforms (Web), user rating (Not yet rated), category (Government & Public Sector).
What each one covers
Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.
Only in NextRequest
- Request Intake
- Workflow Management
- Document Redaction
- Public Portal
- Reporting
- Document Systems
- Payment Processors
Only in CityView
- Building Permits
- Business Licensing
- Code Enforcement
- Inspections Management
- Online Citizen Portal
- Esri ArcGIS
- Microsoft Office
- Payment Gateways
Both cover
- Web support
What people use each for
The jobs each tool is most often brought in to do.
NextRequest
- Receiving and routing public records and FOIA requestsnot CityView
- Tracking request status and statutory deadlines centrallynot CityView
- Redacting documents before release with RapidReviewnot CityView
- Invoicing and collecting payment for records requestsnot CityView
- Publishing a public-facing request portal for residentsnot CityView
CityView
- Citizen Servicesnot NextRequest
- Records Managementnot NextRequest
- Public Safetynot NextRequest
- Civic Engagementnot NextRequest
Where each one falls short
Documented limitations, not opinions. Every one is a constraint you would hit in normal use.
NextRequest
- Now sold as part of the CivicPlus product line rather than standalone, and nextrequest.com redirects into the CivicPlus site
- Pricing is not published
- Aimed at government agencies, so it is not a general purpose request or ticketing tool
CityView
- High implementation and licensing costs for smaller municipalities
- Complex setup and customization requiring expert assistance
Pricing, plan by plan
NextRequest
$300/month- Standard$300/month
- Request Management
- Document Redaction
- Public Portal
CityView
$10000/yearNo published plan breakdown. See the CityView review.
Which should you pick?
Questions people ask
- Is NextRequest or CityView better?
- Neither clearly leads. NextRequest starts at $300/month and CityView at $10000/year, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
- Which is cheaper, NextRequest or CityView?
- NextRequest starts at $300/month and CityView at $10000/year.
- Does NextRequest or CityView run on more platforms?
- Both run on Web, so platform support will not decide this one for you.
- What is NextRequest best used for?
- NextRequest is most often used for receiving and routing public records and foia requests, tracking request status and statutory deadlines centrally, redacting documents before release with rapidreview, invoicing and collecting payment for records requests. Of those, receiving and routing public records and foia requests and tracking request status and statutory deadlines centrally are not what CityView is typically brought in for.
- What can NextRequest do that CityView cannot?
- NextRequest covers Request Intake, Workflow Management, Document Redaction, Public Portal. CityView covers Building Permits, Business Licensing, Code Enforcement, Inspections Management. Both handle Web support.
Answered from the vendors’ own pages
CityView: Is CityView cloud-based or on-premise?
CityView offers both cloud-based SaaS deployments and on-premise options depending on municipality preference and requirements.
SourceCityView: What modules are included?
CityView Suite includes Property Information, Permits and Inspections, Planning, Code Enforcement, Licensing, Animal Licensing, Service Requests, Rental Housing, Cemetery Management, Parking Management, and Cashiering modules.
SourceCityView: How long has CityView been in the market?
CityView has over 40 years of experience serving local governments with community development and municipal land management solutions.
SourceCityView: What is the pricing structure?
CityView pricing ranges from $10,000 to $75,000+ per year for mid-sized municipalities, or approximately $100 to $250 per user per month for SaaS deployments, depending on modules selected.
Source