Software · head to head
NextRequest vs CentralSquare
CentralSquare
Software
Public Safety and Administration Software
- From
- $1500/month
- Rated
- -
The short version
- Each has a real cost: NextRequest now sold as part of the CivicPlus product line rather than standalone, and nextrequest.com redirects into the CivicPlus site; CentralSquare pricing for all editions (Public Safety Suite Enterprise, Public Safety Suite Pro, Public Safety Suite ONESolution) is gated behind Request a Demo or Schedule a Call, with no figures published
- They diverge on capability: NextRequest covers Request Intake, CentralSquare covers Computer-Aided Dispatch.
Where they differ
Only the attributes on which NextRequest and CentralSquare actually diverge.
| Attribute | NextRequest | CentralSquare |
|---|---|---|
| Starting price | $300/month | $1500/month |
| Platforms | Web | Web, Desktop, Ios, Android |
| Founded | 2015 | 2018 |
Identical on both: pricing model (subscription), free tier (No), user rating (Not yet rated), category (Unknown).
What each one covers
Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.
Only in NextRequest
- Request Intake
- Workflow Management
- Document Redaction
- Public Portal
- Reporting
- Document Systems
- Payment Processors
Only in CentralSquare
- Computer-Aided Dispatch
- Records Management
- Jail Management
- Fire RMS
- Community Development
- Esri ArcGIS
- FBI CJIS
- NCIC
Both cover
- Web support
What people use each for
The jobs each tool is most often brought in to do.
NextRequest
- Receiving and routing public records and FOIA requestsnot CentralSquare
- Tracking request status and statutory deadlines centrallynot CentralSquare
- Redacting documents before release with RapidReviewnot CentralSquare
- Invoicing and collecting payment for records requestsnot CentralSquare
- Publishing a public-facing request portal for residentsnot CentralSquare
CentralSquare
- Citizen Servicesnot NextRequest
- Records Managementnot NextRequest
- Public Safetynot NextRequest
- Civic Engagementnot NextRequest
Where each one falls short
Documented limitations, not opinions. Every one is a constraint you would hit in normal use.
NextRequest
- Now sold as part of the CivicPlus product line rather than standalone, and nextrequest.com redirects into the CivicPlus site
- Pricing is not published
- Aimed at government agencies, so it is not a general purpose request or ticketing tool
CentralSquare
- Pricing for all editions (Public Safety Suite Enterprise, Public Safety Suite Pro, Public Safety Suite ONESolution) is gated behind Request a Demo or Schedule a Call, with no figures published
Pricing, plan by plan
NextRequest
$300/month- Standard$300/month
- Request Management
- Document Redaction
- Public Portal
CentralSquare
$1500/month- Public Safety Suite$1500/month
- CAD
- Records Management
- Mobile Solutions
Which should you pick?
Choose CentralSquare if
- You need computer-aided dispatch.
- You work on Web, Desktop, Ios, Android.
- You also want records management.
Questions people ask
- Is NextRequest or CentralSquare better?
- Neither clearly leads. NextRequest starts at $300/month and CentralSquare at $1500/month, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
- Which is cheaper, NextRequest or CentralSquare?
- NextRequest starts at $300/month and CentralSquare at $1500/month.
- Does NextRequest or CentralSquare run on more platforms?
- NextRequest runs on Web. CentralSquare runs on Web, Desktop, Ios, Android.
- What is NextRequest best used for?
- NextRequest is most often used for receiving and routing public records and foia requests, tracking request status and statutory deadlines centrally, redacting documents before release with rapidreview, invoicing and collecting payment for records requests. Of those, receiving and routing public records and foia requests and tracking request status and statutory deadlines centrally are not what CentralSquare is typically brought in for.
- What can NextRequest do that CentralSquare cannot?
- NextRequest covers Request Intake, Workflow Management, Document Redaction, Public Portal. CentralSquare covers Computer-Aided Dispatch, Records Management, Jail Management, Fire RMS. Both handle Web support.