Software · head to head
Mark43 vs CitizenLab
The short version
- Each has a real cost: Mark43 listed on UK G-Cloud 14 at £3,955 to £5,900 per unit for the Mark43 Integration Platform add-on, submitted directly by Mark43 UK Limited; CitizenLab citizenLab has rebranded to Go Vocal and the product now sells under govocal.com
- They diverge on capability: Mark43 covers Computer-Aided Dispatch, CitizenLab covers Participatory Budgeting.
Where they differ
Only the attributes on which Mark43 and CitizenLab actually diverge.
| Attribute | Mark43 | CitizenLab |
|---|---|---|
| Starting price | $2000/month | $500/month |
| Founded | 2012 | 2015 |
Identical on both: pricing model (subscription), free tier (No), platforms (Web, Ios, Android), user rating (Not yet rated), category (Unknown).
What each one covers
Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.
Only in Mark43
- Computer-Aided Dispatch
- Records Management
- Evidence Management
- Analytics
- Mobile
- FBI CJIS
- NCIC
- State Systems
Only in CitizenLab
- Participatory Budgeting
- Idea Management
- Online Consultations
- Surveys & Polls
- AI-powered Analysis
- Single Sign-On
- Open Data Portals
- GIS Systems
Both cover
- Web support
- Ios support
- Android support
What people use each for
The jobs each tool is most often brought in to do.
Mark43
- Citizen Servicesnot CitizenLab
- Records Managementnot CitizenLab
- Public Safetynot CitizenLab
- Civic Engagementnot CitizenLab
CitizenLab
- Running community consultation and participatory budgeting for a citynot Mark43
- Collecting resident input through surveys, ideation, mapping and votingnot Mark43
- Centralising engagement data across multiple municipal departmentsnot Mark43
Where each one falls short
Documented limitations, not opinions. Every one is a constraint you would hit in normal use.
Mark43
- Listed on UK G-Cloud 14 at £3,955 to £5,900 per unit for the Mark43 Integration Platform add-on, submitted directly by Mark43 UK Limited
CitizenLab
- CitizenLab has rebranded to Go Vocal and the product now sells under govocal.com
- No prices are published on the plans page; every tier requires scheduling a demo
- The Essential plan allows only 1 active project and 1 admin seat, with no project manager seats
- Standard is limited to 4 admin seats and 5 project manager seats, and Premium to 8 admin seats and 25 project manager seats
- Standard restricts Sensemaking to Light, capped at 30 inputs; auto-insights require Premium
- The integrated Konveio document annotation and Echo blended engagement methods are excluded from Standard and require Premium
- Auto-translation on Premium is limited to 3 languages
- Custom fonts and other premium styling options are Premium only
- Priority support is Premium only
- Plans are split by population band, with separate ladders for cities under and over 100K population
Pricing, plan by plan
Mark43
$2000/month- Public Safety Suite$2000/month
- CAD
- RMS
- Analytics
CitizenLab
$500/month- Government$500/month
- Participatory Budgeting
- Idea Collection
- Surveys
Which should you pick?
Choose Mark43 if
- You need computer-aided dispatch.
- You work on Web, Ios, Android.
- You also want records management.
Choose CitizenLab if
- You need participatory budgeting.
- You work on Web, Ios, Android.
- You also want idea management.
Questions people ask
- Is Mark43 or CitizenLab better?
- Neither clearly leads. Mark43 starts at $2000/month and CitizenLab at $500/month, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
- Which is cheaper, Mark43 or CitizenLab?
- Mark43 starts at $2000/month and CitizenLab at $500/month.
- Does Mark43 or CitizenLab run on more platforms?
- Both run on Web, Ios, Android, so platform support will not decide this one for you.
- What is Mark43 best used for?
- Mark43 is most often used for citizen services, records management, public safety, civic engagement. Of those, citizen services and records management are not what CitizenLab is typically brought in for.
- What can Mark43 do that CitizenLab cannot?
- Mark43 covers Computer-Aided Dispatch, Records Management, Evidence Management, Analytics. CitizenLab covers Participatory Budgeting, Idea Management, Online Consultations, Surveys & Polls. Both handle Web support, Ios support, Android support.