Heap vs Close
A comprehensive head-to-head comparison of two leading saas solutions in 2026. Compare features, pricing, ratings, and more to find the right fit.
Quick Verdict
Choose Heap if you need Autocapture and prefer a free starting option. Choose Close if you prioritize Built-in calling and want plans starting at $49/month. Close has a higher user rating (4.7 vs 4.4).
Heap vs Close: At a Glance
Feature Comparison: Heap vs Close
| Feature | Heap | Close |
|---|---|---|
| Autocapture | ||
| Retroactive analytics | ||
| Session replay | ||
| Funnel analysis | ||
| User segmentation | ||
| Path analysis | ||
| Data science | ||
| Virtual events | ||
| Salesforce | ||
| Marketo | ||
| HubSpot | ||
| Optimizely | ||
| Google Ads | ||
| Facebook Ads | ||
| Segment | ||
| Built-in calling | ||
| Email automation | ||
| SMS messaging | ||
| Pipeline management | ||
| Lead management | ||
| Activity tracking | ||
| Reporting | ||
| Mobile app | ||
| Zapier | ||
| Slack | ||
| Google Workspace | ||
| Calendly | ||
| DocuSign | ||
| Stripe |
Heap vs Close: Pricing Breakdown
Heap Pricing
Model: custom
- 10K sessions/month
- 6 months data retention
- Core analytics
- Autocapture
- Unlimited sessions
- Unlimited data retention
- Advanced analytics
- Integrations
- Everything in Growth
- Data science
- Advanced permissions
- Priority support
- White glove onboarding
- Dedicated CSM
- Custom contracts
- SLA
Close Pricing
Model: per-user
- Core CRM features
- Email sequences
- Calling
- Pipeline management
- Advanced workflows
- Power dialer
- SMS
- Custom activities
- Custom fields
- API access
- Advanced reporting
- Role management
Pros and Cons
Heap
Pros
- Highly rated by users (4.4/5)
- Free plan available to get started
- Available on 4 platforms (Web, Ios, Android, Api)
- Rich feature set with 15+ capabilities
- Strong Autocapture functionality
- Strong Retroactive analytics functionality
Cons
- May require time to learn advanced features
Close
Pros
- Highly rated by users (4.7/5)
- Available on 4 platforms (Web, Ios, Android, Api)
- Rich feature set with 15+ capabilities
- Strong Built-in calling functionality
- Strong Email automation functionality
Cons
- No free plan available
- May require time to learn advanced features
Who Should Use Heap vs Close?
Choose Heap if you:
- Need Autocapture
- Want to start for free
- Work primarily on Web and Ios
- Value Retroactive analytics
Choose Close if you:
- Need Built-in calling
- Have a budget of $49/month+
- Work primarily on Web and Ios
- Value Email automation
Frequently Asked Questions: Heap vs Close
Is Heap better than Close?
It depends on your needs. Heap has a 4.4/5 user rating while Close has 4.7/5. Heap excels in Autocapture and Retroactive analytics, while Close stands out with Built-in calling and Email automation. Consider your budget (Free vs $49/month), platform needs, and specific feature requirements.
Which is cheaper, Heap or Close?
Heap offers a free plan and starts at Free. Close starts at $49/month. Heap has a clear pricing advantage with its free tier.
Can I use Heap and Close together?
While both are saas tools, some teams use complementary software together. Check each product's API and integration capabilities for compatibility. However, most users find that one solution covers their core saas needs.
What are the main differences between Heap and Close?
The key differences include: pricing model (custom vs per-user), platform support (Web, Ios, Android, Api vs Web, Ios, Android, Api), and feature focus. Heap emphasizes Autocapture, Retroactive analytics, Session replay while Close focuses on Built-in calling, Email automation, SMS messaging. User ratings differ slightly: 4.4 vs 4.7 out of 5.
Ready to choose?
Explore detailed reviews, user ratings, and pricing for both Heap and Close.