Software · head to head
Glassbox vs Exa
The short version
- Each has a real cost: Glassbox the plans page names three tiers, Production Operation, Marketing and Business, and Product, and states cost is determined by package, data retention and session volume, all gated behind contact sales; Exa pricing is metered per 1,000 requests and stacks by feature: $7 per 1,000 basic searches, $12 to $15 per 1,000 for deep search variants, and separate per-ACU and per-search charges for the Agent product, as of August 2026.
Where they differ
Only the attributes on which Glassbox and Exa actually diverge.
Identical on both: starting price (On request), free tier (No), user rating (Not yet rated), category (Unknown).
What each one covers
Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.
Only in Glassbox
- Session Replay
- Struggle Detection
- Journey Mapping
- AI Insights
- Voice of Customer
- Adobe Analytics
- Google Analytics
- Salesforce
Only in Exa
Nothing recorded that Glassbox does not also cover.
What people use each for
The jobs each tool is most often brought in to do.
Glassbox
- User experience analysisnot Exa
- Bug reproductionnot Exa
- Conversion optimizationnot Exa
- Customer journey mappingnot Exa
- Usability testingnot Exa
Exa
No use cases recorded yet. See the Exa review.
Where each one falls short
Documented limitations, not opinions. Every one is a constraint you would hit in normal use.
Glassbox
- The plans page names three tiers, Production Operation, Marketing and Business, and Product, and states cost is determined by package, data retention and session volume, all gated behind contact sales
Exa
- Pricing is metered per 1,000 requests and stacks by feature: $7 per 1,000 basic searches, $12 to $15 per 1,000 for deep search variants, and separate per-ACU and per-search charges for the Agent product, as of August 2026.
Pricing, plan by plan
Glassbox
On request- CustomFree
- Full Platform
- Mobile Analytics
- Enterprise Support
Exa
On requestNo published plan breakdown. See the Exa review.
Which should you pick?
Choose Glassbox if
- You need session replay.
- You work on Web, Mobile, Hybrid.
- You also want struggle detection.
Choose Exa if
Nothing in the data separates Exa from Glassbox on the points above - pick on price and on how each one feels to use.
Questions people ask
- Is Glassbox or Exa better?
- Neither clearly leads. Glassbox starts at On request and Exa at On request, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
- Which is cheaper, Glassbox or Exa?
- Glassbox starts at On request and Exa at On request.
- Does Glassbox or Exa run on more platforms?
- Glassbox runs on Web, Mobile, Hybrid. Exa runs on Web.
- What is Glassbox best used for?
- Glassbox is most often used for user experience analysis, bug reproduction, conversion optimization, customer journey mapping. Of those, user experience analysis and bug reproduction are not what Exa is typically brought in for.
- What can Glassbox do that Exa cannot?
- Glassbox covers Session Replay, Struggle Detection, Journey Mapping, AI Insights.