Software · head to head
Epic Systems vs Amwell
Epic Systems
Software
Leading electronic health records system for healthcare organizations
- From
- On request
- Rated
- -
Amwell
Software
Telehealth platform connecting patients with providers
- From
- $99/visit
- Rated
- -
The short version
- Each has a real cost: Epic Systems no free version or trial; enterprise pricing only with custom negotiation required; Amwell listed on UK G-Cloud 14 at £6.25 per user for SilverCloud by Amwell, submitted directly by American Well Corporation UK Limited
- They diverge on capability: Epic Systems covers Electronic Health Records, Amwell covers Video Consultations.
Where they differ
Only the attributes on which Epic Systems and Amwell actually diverge.
| Attribute | Epic Systems | Amwell |
|---|---|---|
| Starting price | On request | $99/visit |
| Pricing model | quote | subscription |
| Platforms | Web, Desktop, Mobile | Web, Mobile |
| Founded | 1979 | 2002 |
Identical on both: free tier (No), user rating (Not yet rated), category (Unknown).
What each one covers
Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.
Only in Epic Systems
- Electronic Health Records
- Revenue Cycle Management
- Patient Portal
- Clinical Decision Support
- Population Health
- Lab Systems
- Imaging Systems
- Pharmacy Systems
Only in Amwell
- Video Consultations
- Phone Consultations
- Mental Health Services
- Prescription Services
- Digital Prescriptions
- EHR Systems
- Health Plans
Both cover
- HIPAA
- SOC2
- Cloud deployment
- Web support
- Mobile support
What people use each for
The jobs each tool is most often brought in to do.
Epic Systems
- Patient Care
- Medical Records
- Practice Management
- Telehealth
Amwell
- Patient Care
- Medical Records
- Practice Management
- Telehealth
Both are used for patient care, medical records, practice management, telehealth, on those jobs the choice comes down to price and fit rather than capability.
Where each one falls short
Documented limitations, not opinions. Every one is a constraint you would hit in normal use.
Epic Systems
- No free version or trial; enterprise pricing only with custom negotiation required
- Lengthy implementation timeline: 12-24 months for single hospitals, 3-5 years for multi-system rollouts
- Customization and workflow adaptation requires extensive consulting services
- Very high licensing costs ranging from 100,000 to 30 million USD depending on organization size
Amwell
- Listed on UK G-Cloud 14 at £6.25 per user for SilverCloud by Amwell, submitted directly by American Well Corporation UK Limited
Pricing, plan by plan
Epic Systems
On requestNo published plan breakdown. See the Epic Systems review.
Amwell
$99/visit- On-Demand Visit$99/visit
- 24/7 availability
- Board-certified doctors
- Digital prescriptions
Which should you pick?
Choose Epic Systems if
- You need electronic health records.
- You work on Web, Desktop, Mobile.
- You also want revenue cycle management.
Choose Amwell if
- You need video consultations.
- You work on Web, Mobile.
- You also want phone consultations.
Questions people ask
- Is Epic Systems or Amwell better?
- Neither clearly leads. Epic Systems starts at On request and Amwell at $99/visit, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
- Which is cheaper, Epic Systems or Amwell?
- Epic Systems starts at On request and Amwell at $99/visit.
- Does Epic Systems or Amwell run on more platforms?
- Epic Systems runs on Web, Desktop, Mobile. Amwell runs on Web, Mobile.
- What is Epic Systems best used for?
- Epic Systems is most often used for patient care, medical records, practice management, telehealth.
- What can Epic Systems do that Amwell cannot?
- Epic Systems covers Electronic Health Records, Revenue Cycle Management, Patient Portal, Clinical Decision Support. Amwell covers Video Consultations, Phone Consultations, Mental Health Services, Prescription Services. Both handle HIPAA, SOC2, Cloud deployment, Web support.
Answered from the vendors’ own pages
Epic Systems: What is Epic's market position?
Epic holds 36 percent of the U.S. EHR market and manages over 280 million patient records across 1,200+ healthcare organizations. Among hospitals with over 300 beds, Epic has 52 percent market share, and 71 percent market share in major academic medical centers as of 2026.
SourceEpic Systems: Is there a free trial or demo available?
Epic does not offer a free version or trial. The software is enterprise-only with custom pricing negotiated directly with organizations. Typical implementation timelines for single hospitals range from 12 to 24 months, and multi-hospital systems can take 3 to 5 years for phased rollouts.
SourceEpic Systems: How does Epic integrate with third-party systems?
Epic provides multiple integration pathways: FHIR R4 APIs, HL7 v2 messaging, CCDA document exchange, and proprietary APIs through Epic Showroom (formerly App Orchard). Over 1,000 certified apps are available in the marketplace, enabling real-time data synchronization and interoperability.
SourceEpic Systems: What is included in Epic's unified platform?
Epic provides a truly unified system spanning inpatient, outpatient, emergency department, surgical, pharmacy, laboratory, radiology, billing, and population health on a single database. It includes appointment scheduling, medical billing, clinical decision support, patient portal (MyChart), telehealth capabilities, and analytics.
Source